Operations Performance Controller - Boston

Dufry Careers; Boston (MA); On-site; USD 121,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

PTO - vacation/sick

EAP

Training & growth opportunities

Referral bonus

Job summary

Dufry Careers is seeking an Operations Performance Controller in Boston to drive financial and operational analysis across F&B and retail units. You will monitor KPIs, support development projects, and partner with branch management to improve store performance and cost control.

The role requires strong financial acumen and collaboration with cross-functional teams. The position reports to the Senior Director/Director of Operations Performance, with up to 25% travel to regional locations and

Qualifications

• 6+ years combined education/experience in finance or operations analysis.
• Experience supervising professionals in a high-volume environment preferred.
• Strong knowledge of financial modeling and variance analysis.

Responsibilities

• Track financial metrics across areas of responsibility to maximize sales and control costs.
• Evaluate financial risks and returns for new opportunities.
• Provide weekly/monthly variance analyses and performance reviews to management.
• Support store-level sales growth and expense optimization initiatives.
• Ensure compliance with company standards and policies.

Skills

Financial analysis

KPI tracking

Excel/Financial modeling

Leadership

Communication

Education

Bachelor’s degree in related field

MBA or advanced degree

Tools

Microsoft Excel

Financial systems

Job description

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Operations Performance Controller - Boston

Category:

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Location: Boston Airport F&B

Advertised Compensation:$120,900.00 to $134,495.00

Purpose : The Operations Performance Controller uses financial and operational analysis to observe, collect, understand, communicate, and report company operational data as measured against key performance indicators. This role conducts operational and financial analysis in support of development and joint venture activities, as well as provides financial and operational support to the location or Span across all lines of business (F&B, Duty Paid and Duty Free).

Essential Functions:

The Operations Performance Controller uses financial and operational analysis to observe, collect, understand, communicate, and report company operational data as measured against key performance indicators. This role conducts operational and financial analysis in support of development and joint venture activities, as well as provides financial and operational support to the location or Span across all lines of business (F&B, Duty Paid and Duty Free).

• Implements processes and procedures to track company defined financial metrics throughout their area of responsibility; ensures that managers focus on maximizing sales, optimizing cost & labor controls
• Provides input into development projects by accurately evaluating financial risks and returns of potentially new business opportunities
• Partners with branch management to improve performance of every store through daily/weekly/monthly/quarterly reviews including hours of operations, variance analysis of key KPI’s including (TPLH, SPLH, Cost, Labor, etc.)
• Evaluates accounting processes for designated locations and partners with operations management to provide accurate analysis to support store level sales growth and expense reductions/improvements; makes appropriate recommendations and guarantees that appropriate solutions are implemented
• Maintains the operations control environment by ensuring compliance with all company standards and policies
• Trains management, supports programs, and leads analysis, for inventory management and cost of sales optimization and labor workforce management optimization; provides training to branch management on key performance indicators in order to strengthen financial and business acumen
• Actively reviews and participates in joint venture quarterly meetings; analyzes indirect spend to help and ensure savings are being achieved at all levels including vendor analysis, cross utilization of resources between F&B and Duty Paid, etc.
• Ensures the financial integrity of the operations income statement and balance sheet through weekly/monthly/quarterly close processes, and appropriate cash management reviews and trainings are completed
• Drives and partners with branch management with price sweeps, menu/product optimization, and zone, capture, and market share analysis
• Oversees maintenance of internal accounting records; prepares timely area management reports

Reporting Relationship:

The Operations Performance Controller reports to the Senior Director/Director of Operations Performance designated to their assigned airports/region

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 6 years:
  • In a leadership role: 2 years of experience supervising a team of professionals engaged in executing accounting/financial analysis programs, preferably in a medium to high volume environment is preferred
  • In a technical role: Requires 6-8 years of experience engaged in developing and delivering reconciliation of ledger accounts and financial modeling programs in
• A bachelor’s degree in a program related to the functional area can count for 2 of the 6-year requirement
• An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Training:
  • Training that leads to an advanced working knowledge of Microsoft Excel, including financial modeling skills
  • Knowledge of relevant state and federal regulations and statutes
• Very strong financial acumen; has the ability to understand and teach variance analysis
• Ability to build strong relationships and function well in a heavily matrixed organizational environment, as well as develop strong relationships with external partners including joint ventures, sub-tenants, landlords and vendors
• Prior experience in reading and interpreting contractual agreements a plus
• Requires strong organizational skills; has the ability to work independently while managing multiple tasks
• Business acumen and also has the mindset required to understand the long-term implications of financial planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Location/Travel:
  • This position requires regular attendance at their designated airport: Boston Logan International Airport
  • Requires up to 25% travel to locations in region

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").