Operations Performance Controller - Atlanta

HMSHost; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off (vacation, flex or sick)

401(k) retirement plan

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost is seeking an Operations Performance Controller in Atlanta to conduct financial and operational analysis across F&B and related lines. You will lead KPI reviews, support ventures, and drive cost optimization with branch management.

The role requires strong Excel/modeling skills, leadership experience, and deep financial acumen in hospitality or retail. Travel up to 25% is expected.

Qualifications

• Combination of education and professional experience must exceed 6 years.
• Leadership: 2 years supervising professionals in accounting/financial analysis.
• Technical role: 6–8 years in ledger reconciliation and financial modeling.
• Bachelor’s degree can count toward 2 of the 6 years; MBA counts for 2 more.

Responsibilities

• Track financial metrics across responsibility area to maximize sales and control costs.
• Evaluate risks and returns for potential new opportunities.
• Partner with branch management to improve store performance via KPI reviews.
• Assess accounting processes and support store-level sales and cost improvements.
• Maintain compliance with company standards and policies.
• Lead training on KPIs and inventory/cost optimization.
• Analyze joint ventures and vendor spend for savings opportunities.
• Ensure timely close processes and cash management reviews.
• Oversee internal accounting records and area reports.
• Drive price sweeps, menu/product optimization, and market share analysis.

Skills

Financial analysis

Variance analysis

Financial modeling

Excel proficiency

Leadership

Stakeholder management

Regulatory knowledge

Education

Bachelor’s degree in related field

MBA or related master’s degree

Tools

Microsoft Excel

Financial software

ERP systems

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• *401(k) retirement plan
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The Operations Performance Controller uses financial and operational analysis to observe, collect, understand, communicate, and report company operational data as measured against key performance indicators. This role conducts operational and financial analysis in support of development and joint venture activities, as well as provides financial and operational support to the location or Span across all lines of business (F&B, Duty Paid and Duty Free).

Essential Functions:

• Implements processes and procedures to track company defined financial metrics throughout their area of responsibility; ensures that managers focus on maximizing sales, optimizing cost & labor controls
• Provides input into development projects by accurately evaluating financial risks and returns of potentially new business opportunities
• Partners with branch management to improve performance of every store through daily/weekly/monthly/quarterly reviews including hours of operations, variance analysis of key KPI’s including (TPLH, SPLH, Cost, Labor, etc.)
• Evaluates accounting processes for designated locations and partners with operations management to provide accurate analysis to support store level sales growth and expense reductions/improvements; makes appropriate recommendations and guarantees that appropriate solutions are implemented
• Maintains the operations control environment by ensuring compliance with all company standards and policies
• Trains management, supports programs, and leads analysis, for inventory management and cost of sales optimization and labor workforce management optimization; provides training to branch management on key performance indicators in order to strengthen financial and business acumen
• Actively reviews and participates in joint venture quarterly meetings; analyzes indirect spend to help and ensure savings are being achieved at all levels including vendor analysis, cross utilization of resources between F&B and Duty Paid, etc.
• Ensures the financial integrity of the operations income statement and balance sheet through weekly/monthly/quarterly close processes, and appropriate cash management reviews and trainings are completed
• Drives and partners with branch management with price sweeps, menu/product optimization, and zone, capture, and market share analysis
• Oversees maintenance of internal accounting records; prepares timely area management reports

Reporting Relationship:

The Operations Performance Controller reports to the Senior Director/Director of Operations Performance designated to their assigned airports/region

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 6 years:
  • In a leadership role: 2 years of experience supervising a team of professionals engaged in executing accounting/financial analysis programs, preferably in a medium to high volume environment is preferred
  • In a technical role: Requires 6-8 years of experience engaged in developing and delivering reconciliation of ledger accounts and financial modeling programs in
• • • A bachelor’s degree in a program related to the functional area can count for 2 of the 6-year requirement
    • An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement
    • In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Training:
  • Training that leads to an advanced working knowledge of Microsoft Excel, including financial modeling skills
  • Knowledge of relevant state and federal regulations and statutes
• Specialized Skillset/Competencies/Traits:
  • Very strong financial acumen; has the ability to understand and teach variance analysis
  • Ability to build strong relationships and function well in a heavily matrixed organizational environment, as well as develop strong relationships with external partners including joint ventures, sub-tenants, landlords and vendors
  • Prior experience in reading and interpreting contractual agreements a plus
  • Requires strong organizational skills; has the ability to work independently while managing multiple tasks
  • Business acumen and also has the mindset required to understand the long-term implications of financial planning and to advance the organization’s goals
  • Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
  • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Location/Travel:
  • This position requires regular attendance at their designated airport: Hartsfield-Jackson Atlanta International Airport
  • Requires up to 25% travel to locations in region

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost