Operations Performance Controller - Boston

Dufry Careers; Bethesda (MD); On-site; USD 120,900 - 134,495; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Employee assistance program

Training and career growth

Referral program

Job summary

Dufry Careers seeks an Operations Performance Controller based near Boston Logan International Airport. The role focuses on financial and operational analysis to monitor KPIs across F&B, Duty Paid and Duty Free businesses.

Responsibilities include tracking metrics, evaluating opportunities, partnering with management to drive sales and reduce costs, and ensuring compliance with company standards. Travel up to 25% is expected.

Qualifications

• 6+ years in financial analysis and accounting roles.
• 2 years leading a team of professionals.
• MBA or related master’s preferred.
• 3–5 years in Hospitality, F&B, or Retail.
• Advanced Excel and financial modeling skills.
• Knowledge of state and federal regulations.

Responsibilities

• Track key financial metrics across the area of responsibility.
• Support development projects by evaluating financial risks and returns.
• Partner with branch management to improve store performance through reviews.
• Evaluate accounting processes and advise on sales growth and cost reductions.
• Maintain compliance with company standards and policies.
• Train management on KPIs and inventory/cost controls.
• Analyze indirect spend and vendor utilization across F&B and Duty Paid.

Skills

Leadership

Financial analysis

Excel / financial modeling

Regulatory knowledge

Education

Bachelor’s degree related to function

MBA or related master’s

Job description

Operations Performance Controller - Boston

Location: Boston Airport F&B
Advertised Compensation: $120,900.00 to $134,495.00

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose

The Operations Performance Controller uses financial and operational analysis to observe, collect, understand, communicate, and report company operational data as measured against key performance indicators. This role conducts operational and financial analysis in support of development and joint‑venture activities, and provides financial and operational support across all lines of business (F&B, Duty Paid and Duty Free).

Essential Functions

• Implement processes and procedures to track company‑defined financial metrics throughout the area of responsibility; ensure managers focus on maximizing sales and optimizing cost & labor controls.
• Provide input into development projects by accurately evaluating financial risks and returns of potentially new business opportunities.
• Partner with branch management to improve performance of every store through daily, weekly, monthly, and quarterly reviews—including hours of operations, variance analysis of key KPIs (e.g., TPLH, SPLH, Cost, Labor).
• Evaluate accounting processes for designated locations and partner with operations management to provide accurate analysis in support of store‑level sales growth and expense reductions/improvements; make appropriate recommendations and guarantee implementation.
• Maintain the operations control environment by ensuring compliance with all company standards and policies.
• Train management, support programs, and lead analysis for inventory management, cost‑of‑sales optimization, and labor workforce management optimization; provide training on key performance indicators to strengthen financial and business acumen.
• Actively review and participate in joint‑venture quarterly meetings; analyze indirect spend to ensure savings are achieved at all levels, including vendor analysis and cross‑utilization of resources between F&B and Duty Paid.
• Ensure the financial integrity of the operations income statement and balance sheet through weekly, monthly, and quarterly close processes, and appropriate cash‑management reviews and trainings.
• Drive and partner with branch management on price sweeps, menu/product optimization, zone, capture, and market‑share analysis.
• Oversee maintenance of internal accounting records; prepare timely area‑management reports.

Reporting Relationship

The Operations Performance Controller reports to the Senior Director/Director of Operations Performance designated to their assigned airports/region.

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience (minimum 6+ years)
  • Leadership role: 2 years supervising a team of professionals engaged in executing accounting/financial analysis programs, preferably in a medium to high volume environment.
  • Technical role: 6‑8 years developing and delivering reconciliation of ledger accounts and financial modeling programs.
• A bachelor’s degree in a program related to the functional area can count for 2 of the 6‑year requirement.
• An MBA or master’s degree related to the functional area can count for an additional 2 years of the 6‑year requirement.
• Industry experience: 3‑5 years in Hospitality, F&B, and/or Retail.
• Specialized Training
  • Advanced working knowledge of Microsoft Excel, including financial modeling skills.
  • Knowledge of relevant state and federal regulations and statutes.
• Very strong financial acumen; able to understand and teach variance analysis.
• Ability to build strong relationships and function well in a heavily matrixed organizational environment, and to develop relationships with external partners including joint ventures, sub‑tenants, landlords, and vendors.
• Prior experience in reading and interpreting contractual agreements is a plus.
• Strong organizational skills; able to work independently while managing multiple tasks.
• Business acumen and a mindset to understand the long‑term implications of financial planning to advance organizational goals.
• Demonstrated history of understanding the needs of the business, stakeholders, employee population, and individual circumstances.
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
• Location/Travel
  • Regular attendance required at Boston Logan International Airport.
  • Up to 25% travel to locations in the region.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti‑discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to race, color, creed, age, religion, sex or gender, gender identity or expression, sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).