Operations & Onboarding Specialist - Community Associations

Next Generation Management Services Llc; Florida; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

40 hours sick PTO

40 hours vacation PTO

7 paid federal holidays

Professional development and training

Job summary

Next Generation Management & Accounting (NGMA) is seeking a Community Association Transition Specialist to join our Operations team in Sunrise, FL. This role focuses on onboarding and offboarding condominium, HOA, and cooperative associations across NGMA’s portfolio, coordinating with multiple departments to ensure a smooth start from Day 1.

You will work with Community Managers and departments such as Accounting, Client Relations, Vendor Relations, Communications, Applications, and Technology

Responsibilities

• Coordinate new association onboarding and offboarding projects from beginning to end.
• Maintain transition timelines, checklists, deadlines, and project trackers.
• Coordinate the collection of governing documents, financial records, contracts, insurance information, vendor records, homeowner data, and other association records.
• Track system configuration, homeowner portal setup, banking, payment processing, and other implementation activities.
• Coordinate Board onboarding and transition meetings.
• Communicate professionally with Boards, prior management companies, vendors, and internal teams.
• Identify missing information, delays, and potential risks before they impact implementation.
• Provide regular transition updates and follow up on outstanding action items.
• Maintain accurate transition documentation and help improve SOPs, templates, and processes.

Job description

Next Generation Management & Accounting (NGMA) is seeking a Community Association Transition Specialist to join our Operations team in Sunrise, FL. This role focuses on onboarding and offboarding condominium, HOA, and cooperative associations across NGMA’s portfolio, coordinating with multiple departments to ensure a smooth start from Day 1.

You will work with Community Managers and departments such as Accounting, Client Relations, Vendor Relations, Communications, Applications, and Technology