Operations Officer V - Banking Ops Lead & Coach

TD; Mount Laurel Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

TD Bank in Mount Laurel, New Jersey, is seeking an Operations Officer V to oversee daily workflow within the Personal & Commercial Banking line. The role focuses on processing, documentation, and service delivery to ensure SLAs are met and risk controls are followed.

The candidate will coach others, manage escalation paths, and provide front-line support to Relationship Managers and Business Development Officers. 40-hour weekly schedule; competitive compensation.

Qualifications

• High School diploma required.
• Undergraduate degree preferred.
• 3+ years of relevant experience.

Responsibilities

• Oversees daily workflow and ensures SLA for own area.
• Mentors Operations Specialists and coordinates tasks.
• Manages bookings and signing authority for product types.
• Escalates complex issues to internal/external partners.
• Supports Relationship Managers and Business Development Officers.

Skills

Customer service

Escalation management

Data analysis

Team leadership

Education

High School diploma

Undergraduate degree preferred

Job description

TD Bank in Mount Laurel, New Jersey, is seeking an Operations Officer V to oversee daily workflow within the Personal & Commercial Banking line. The role focuses on processing, documentation, and service delivery to ensure SLAs are met and risk controls are followed.

The candidate will coach others, manage escalation paths, and provide front-line support to Relationship Managers and Business Development Officers. 40-hour weekly schedule; competitive compensation.