Operations Modernization Intern — AI & Automation

Nationwide

Columbus (OH)

On-site

USD 32,000 - 69,000

Full time

14 days+

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Benefits offered by this job

Professional development

Mentorship

Networking opportunities

Job summary

Nationwide is a Fortune 100 insurer delivering extraordinary care. The PL Operations Modernization Intern will support initiatives that modernize operations through automation, AI, and improved processes.

You will collaborate with Operations, Technology, and Analytics to drive reports, insights, and change enablement. During a 12-week internship, you’ll gain hands-on experience with project management, analytics, Power Platform tools, and executive communication, while learning from leaders in a

Qualifications

Pursuing a bachelor's degree in a relevant field.
Completion of sophomore or junior year preferred.
Involvement in student organizations, leadership activities, internships, or relevant work experience preferred.
Strong analytical, organizational, and problem-solving skills.
Effective written and verbal communication.

Responsibilities

Support project planning, coordination, and tracking activities, including management of risks, action items, issues, timelines, and dependencies.
Assist with the analysis of operational data to identify trends, measure outcomes, and provide actionable insights and recommendations.
Develop, maintain, and distribute reports, dashboards, and performance metrics that support decision-making and modernization initiatives.
Support the adoption of new tools, automation solutions, and business processes through communication, change readiness activities, and stakeholder engagement.
Gather and synthesize feedback from stakeholders to help improve user experience and drive successful implementation efforts.
Prepare meeting agendas, presentation materials, executive summaries, project updates, and recommendations for leadership and project teams.
Assist with enhancements and maintenance of business tools and platforms, including SharePoint, Power Apps, Power Automate, and Power BI.
Create and maintain process documentation, knowledge articles, job aids, training materials, and other enablement resources.
Collaborate with cross-functional partners to identify opportunities for process optimization and operational efficiency.
Support continuous improvement efforts by researching best practices and recommending innovative approaches to business challenges.
Participate in modernization initiatives involving automation, digital transformation, and artificial intelligence capabilities.