Summer 2027 Personal Lines Operations Modernization Intern

OhioX; Columbus (OH); On-site; USD 32,000 - 69,000; Full time

Job summary

Nationwide is offering a PL Operations Modernization Intern role designed to immerse students in business operations, analytics, and modernization. You’ll collaborate with Operations, Technology, and Analytics teams to drive automation, AI, and process improvement during a 12-week summer program.

You’ll gain experience in project planning, reporting, executive-ready presentations, and stakeholder engagement while exploring tools such as Power BI, Power Apps, Power Automate, and SharePoint.

Qualifications

• Pursuing a bachelor’s degree in a related field.
• Sophomore or junior year completion preferred.
• Involvement in student organizations, leadership activities, internships, or relevant work experience preferred.

Responsibilities

• Assist with project planning, coordination, and tracking activities.
• Analyze operational data to identify trends and provide insights.
• Develop, maintain, and distribute reports, dashboards, and performance metrics.

Skills

Analytical skills

Organizational skills

Verbal and written communication

Multi-priority management

Growth mindset

MS Office proficiency

Education

Bachelor’s degree in Business, Analytics, IS, mgmt, eng, CS

Sophomore or junior year preferred

Involvement in student orgs/internships

Tools

Power BI

Power Apps

Power Automate

SharePoint

Job description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to protect people, businesses and futures with extraordinary care.

The Nationwide summer internship program is designed to empower you, allowing you to forge a strong foundation for your career. Over the course of 12 weeks, Nationwide interns take part in key business assignments that make a difference, all while enhancing their leadership competencies.

As a Nationwide intern, you’ll enjoy everything that makes us great. From professional development sessions and networking events to collaborations with company leaders, your internship will take on a meaningful journey through the Nationwide experience. Our award-winning culture will ensure you feel welcomed, challenged and encouraged every step of the way!

Job Description

The PL Operations Modernization Intern will support initiatives focused on enhancing business operations through the adoption of tools, automation, AI, and process improvement. This role provides the opportunity to contribute to a variety of modernization efforts that improve efficiency, strengthen operational capabilities, and enhance the employee experience.

The intern will partner with stakeholders across Operations, Technology, and Analytics to support projects, reporting, change enablement, and continuous improvement activities. Specific assignments will be based on business priorities, as well as the intern's skills, interests, and development goals.

Key Responsibilities

• Support project planning, coordination, and tracking activities, including management of risks, action items, issues, timelines, and dependencies.
• Assist with the analysis of operational data to identify trends, measure outcomes, and provide actionable insights and recommendations.
• Develop, maintain, and distribute reports, dashboards, and performance metrics that support decision‑making and modernization initiatives.
• Support the adoption of new tools, automation solutions, and business processes through communication, change readiness activities, and stakeholder engagement.
• Gather and synthesize feedback from stakeholders to help improve user experience and drive successful implementation efforts.
• Prepare meeting agendas, presentation materials, executive summaries, project updates, and recommendations for leadership and project teams.
• Assist with enhancements and maintenance of business tools and platforms, including SharePoint, Power Apps, Power Automate, and Power BI.
• Create and maintain process documentation, knowledge articles, job aids, training materials, and other enablement resources.
• Collaborate with cross‑functional partners to identify opportunities for process optimization and operational efficiency.
• Support continuous improvement efforts by researching best practices and recommending innovative approaches to business challenges.
• Participate in modernization initiatives involving automation, digital transformation, and artificial intelligence capabilities.

What's In It for You

• Exposure to modernization initiatives across the Personal Lines organization.
• Hands‑on experience with project management, business analytics, automation, and process improvement.
• Opportunities to work with emerging technologies, including AI and Microsoft Power Platform tools.
• Experience developing executive presentations and interacting with business leaders.
• Visibility into the full project lifecycle, from planning and design through implementation and measurement.
• Professional development, mentorship, and networking opportunities within a Fortune 100 organization.

About You

A successful PL Operations Modernization Intern at Nationwide has:

Education

• Pursuing a bachelor's degree in Business, Business Analytics, Information Systems, Management, Engineering, Organizational Leadership, Computer Science, Data Analytics, or a related field.
• Completion of sophomore or junior year preferred.
• Involvement in student organizations, leadership activities, internships, or relevant work experience preferred.

Skills/Competencies

• Strong analytical, organizational, and problem‑solving skills.
• Self‑starter with a strong desire to learn and take ownership of work.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and work independently in a fast‑paced environment.
• Interest in project management, business transformation, process improvement, automation, and AI.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
• Strong attention to detail and ability to collaborate with stakeholders across the organization.
• Growth mindset and curiosity for learning new tools, technologies, and business processes.

Preferred Qualifications

• Experience with Power BI, Power Apps, Power Automate, SharePoint, or similar platforms.
• Familiarity with project management, process improvement, or change management concepts.
• Experience with reporting, analytics, dashboard development, or business process optimization.

This internship is ideal for students interested in business operations, digital transformation, project management, analytics, automation, or emerging technologies who are eager to gain practical experience supporting enterprise modernization initiatives.

Nationwide does not participate in the STEM OPT Extension program. At its sole discretion, Nationwide determines whether to offer sponsorship for qualifying positions based on business need and budget. However, sponsorship is not usually available for entry‑level roles.

Nationwide pays on a geographic‑specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. The national hourly pay range for Nationwide Internships is: $23 - $50