Operations & Marketing Coordinator

Upland Chamber of Commerce; Upland (CA); On-site; USD 28,000 - 29,000; Part time

Job summary

The Upland Chamber of Commerce is seeking an Operations & Marketing Coordinator to provide administrative, marketing, and event support for the organization. This role serves as a primary point of contact for members, sponsors, and visitors, helping to maintain a welcoming and efficient office environment.

The position is part-time (20 hours per week), with morning hours and occasional events. Responsibilities include digital communications, social media management, website updates,

Qualifications

• High school diploma or GED preferred.
• Previous administrative or office experience preferred.
• Experience with event planning or nonprofit organizations is a plus.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Greet members and provide general administrative support for daily operations.
• Assist in preparing correspondence, reports, and meeting materials.
• Coordinate events, registrations, and logistics for Chamber programs.
• Maintain accurate records in the membership database and MC Trade/Atlas.
• Lead digital communications, including social media and email campaigns.
• Update the Chamber website and design marketing materials.

Skills

Verbal communication

Written communication

Organizational skills

Event planning

Social media management

Canva

Constant Contact

MC Trade Atlas

Microsoft Office

Education

High School Diploma or GED

Tools

MC Trade/Atlas

Heartland

Square

Canva

Constant Contact

Website CMS

Job description

The Upland Chamber of Commerce is a membership-based nonprofit organization dedicated to supporting, promoting, and strengthening our local business community by creating connections, fostering economic growth, and providing opportunities for businesses to succeed.

We serve as a trusted resource and advocate for our members, connecting businesses with community leaders, local government, legislative representatives, and fellow professionals. Through networking events, educational programs, business advocacy, community partnerships, and signature events, we provide opportunities for members to build meaningful relationships, increase their visibility, and become more engaged in the community.

Our membership represents a diverse network of small businesses, entrepreneurs, major employers, nonprofit organizations, and community partners who share a commitment to the continued success and vitality of Upland.

At the Upland Chamber of Commerce, we believe that when local businesses succeed, our entire community thrives.

Position: Operations & Marketing Coordinator

Department: Upland Chamber of Commerce

Reports To: Operations Manager

Employment Status: Part-Time (20 hours per week)

Pay Range: $20.00–$21.00 per hour.

Position Schedule

This is a part-time position averaging 20 hours per week, primarily during morning business hours. A flexible schedule is required to support Chamber events as needed.

Position Summary

The Administrative Assistant provides administrative, marketing, and event support to the Operations Manager and Director of Events. This position serves as one of the primary points of contact for Chamber members, sponsors, and visitors while assisting with office operations, event coordination, marketing, and communications.

This role will also assume primary responsibility for the Chamber's digital communications, including Constant Contact email marketing, social media management, website updates, and promotional materials. The Administrative Assistant will play a leadership role in several operational areas of the Tour de Foothills, including rider registration, merchandise, and Beer Garden coordination.

Attendance is expected at select Chamber events (when necessary), including:

Required Major Events

• Taste of the I.E.

Additional Events (as assigned)

• New Member Receptions
• State of the City
• Annual Installation & Business Awards Dinner
• First Friday Breakfasts
• Monthly Membership Luncheons

Minimum Qualifications

Education

• High School Diploma or GED preferred.

Experience

• Previous administrative or office experience preferred.
• Experience with event planning or nonprofit organizations is a plus.

Knowledge, Skills & Abilities

The ideal candidate will possess:

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple projects and deadlines simultaneously.
• Professional customer service and interpersonal skills.
• Exceptional attention to detail.
• Ability to work independently as well as collaboratively.
• Strong computer proficiency, including Microsoft Office.
• Experience using social media platforms such as Facebook and Instagram.
• Experience with Canva, Constant Contact, website content management systems, and other web-based applications.
• Ability to quickly learn Chamber software systems, including MC Trade (Atlas).

Administrative Support

• Answer incoming telephone calls and greet Chamber members, visitors, and guests.
• Provide general administrative support for daily Chamber operations.
• Assist in preparing correspondence, reports, confidential documents, and meeting materials.
• Conduct research and complete administrative tasks supporting Chamber programs and events.
• Maintain accurate records within the Chamber database, including members, sponsors, prospective members, and event information.
• Learn and effectively utilize the Chamber's membership management software (MC Trade/Atlas).
• Schedule meetings and distribute communications through designated software platforms.
• Assist with processing payments using Heartland and Square payment systems.

Marketing & Communications

Serve as the primary staff member responsible for:

• Managing the Chamber's social media accounts.
• Creating engaging social media content and event promotions.
• Developing and scheduling Constant Contact email campaigns.
• Designing event flyers, promotional materials, and marketing graphics using Canva and other design tools.
• Assisting with public relations and event promotion initiatives.
• Maintaining and updating the Chamber website, including event information, graphics, files, and content.

Event Support

Assist with planning, organizing, and executing Chamber events by:

• Coordinating event timelines and project tasks.
• Preparing materials and supplies for meetings and events.
• Assisting with event setup, registration, and breakdown.
• Supporting sponsors, exhibitors, vendors, and attendees during events.
• Becoming knowledgeable about all Chamber events to provide support when other staff members are unavailable.

Assume a leadership role in the planning and execution of the Tour de Foothills by assisting with:

• Rider registration and packet pickup.
• Event merchandise, inventory, and sales.
• Rest stop planning, supplies, and logistics.
• Volunteer coordination as assigned.
• Event preparation before, during, and after the event.

Physical Requirements

• Ability to sit, stand, walk, bend, and lift throughout the workday.
• Ability to lift and carry event materials and supplies (up to 25 pounds, occasionally more with assistance).
• Ability to assist with loading and unloading event equipment.
• Ability to work outdoors for extended periods during Chamber events in varying weather conditions.
• Ability to travel locally to event venues as required.

Additional Expectations

• Represent the Upland Chamber of Commerce professionally at all times.
• Maintain confidentiality of Chamber, member, and personnel information.
• Demonstrate flexibility to work occasional evenings and weekends for Chamber events.
• Perform other duties as assigned by the Operations Manager or Director of Events.