Deputy Project Director, Operations & Change

Equus Workforce Solutions; Dallas (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Equus Workforce Solutions in Dallas, TX, seeks an experienced manager to lead the case management, enrollment, and customer service units under the direction of the Project Director. The role emphasizes quality management, policy change implementation, and cross-team coordination to improve service delivery and outcomes.

You will provide leadership to staff, collaborate with department heads, participate in outreach, and ensure timely reporting of operational metrics.

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience.
• Five years of management experience; proven ability to coach and mentor staff and lead a team.
• Must be process-driven, analytical, and solution-focused.
• Must be a team player and model LEGACY Principles.
• Knowledge of community resources to address barriers of job seekers; familiarity with human service, vocational rehab, and disability issues.

Responsibilities

• Under supervision and direction of the Project Director, implement total quality management procedures and changes within case management, enrollment, and customer services units.
• Implement and provide change management when changes to policy or procedure occur.
• Manage communication and coordination of case management, enrollment and customer service.
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance.
• Coordinate outreach activities and oversee timely reporting of operations metrics for the Project Director.
• Serve as primary contact for Income Maintenance to resolve case issues and coordinate fair-hearing processes.
• Build business process expertise within the team and develop best practices.
• Coordinate service delivery for Refuge Cash Assistance program if required.
• Compile information and data for quarterly reports and collaborate with departments for program development.

Skills

Leadership

Communication skills

Team player

Analytical

Process-driven

Education

Bachelor degree or higher in Human Services, Business, or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Equus Workforce Solutions in Dallas, TX, seeks an experienced manager to lead the case management, enrollment, and customer service units under the direction of the Project Director. The role emphasizes quality management, policy change implementation, and cross-team coordination to improve service delivery and outcomes.

You will provide leadership to staff, collaborate with department heads, participate in outreach, and ensure timely reporting of operational metrics.