Operations Manager, Travel & Meetings Services

BCD Travel; Atlanta (GA); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Voice & Inclusion

Global opportunities

Healthcare & retirement plans

Travel and hotel discounts

Job summary

BCD Meetings & Events is seeking an Operations Manager, Travel & Meetings Services to lead a blended, client-facing team responsible for corporate travel, attendee travel, meeting logistics and housing services. The role connects strategic planning with day-to-day execution to ensure exceptional client results and attendee experiences.

You will drive continuous improvement, coach staff, and partner with clients and planners to elevate service quality.

Qualifications

• Leads multi-functional, client-facing teams in travel, meetings, events or operational settings.
• Maintains service delivery by managing SLAs, quality standards and productivity metrics.
• Coaches and develops team members; builds accountability and collaboration.
• Partners with clients, account teams and planners to enhance the attendee experience.
• Uses data and reporting to improve workflows and ensure business continuity.

Responsibilities

• Lead a blended team supporting corporate travel, attendee travel, meeting logistics and housing services.
• Bridge strategy with day-to-day delivery to drive client results and events success.
• Improve processes and workflows to increase efficiency and outcomes.
• Manage budgets, staffing plans, and resource allocation for service delivery.

Skills

Team leadership

SLA & metrics

Coaching & development

Client collaboration

Data-driven decision making

Tools

Cvent

Registration platforms

Travel industry technology

Job description

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role

If you love making complex operations run smoothly, this role is right in your wheelhouse. As the Operations Manager, Travel & Meetings Services, you'll lead a blended team supporting corporate travel, attendee travel, meeting logistics, and housing services. You'll connect big-picture strategy with day-to-day delivery, helping drive strong client results, great attendee experiences, and a high-performing team. It's a fast-moving role with plenty of opportunities to improve processes, solve problems, and make a visible impact.

You're Good At

• Leading multi-functional, client-facing teams in travel, meetings, events, hospitality, or similar operational environments
• Keeping service delivery on track by managing SLAs, quality standards, productivity goals, and operational performance metrics
• Coaching and developing team members while building a culture of accountability, collaboration, and continuous improvement
• Partnering with clients, account teams, meeting planners, and internal stakeholders to resolve issues and elevate the overall experience
• Using data, reporting, and sound judgment to improve workflows, support business continuity, and drive better operational outcomes

You Might Also Have

• Experience in corporate travel management and attendee travel operations
• Hands-on knowledge of meetings, events, registration support, and partner with hotel housing management team.
• Familiarity with tools like Cvent, registration platforms, and travel industry technology
• Experience managing budgets, staffing plans, and resource allocation in a service-driven environment
• A background in change management, process optimization, or implementing new tools and best practices

You Should Know

• This role is virtual and will generally operate in the Central time zone.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager, Travel & Meetings Services is between $75,000 - $110,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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