Global Operations Manager, Event Management

BCD Travel; New York (NY); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

We've got you covered

We're positive

Job summary

BCD Travel seeks a Global Operations Manager, Event Management to drive governance, reporting, and delivery for a high-profile Financial Services account. You will partner with leadership to align global teams, build SOPs, and ensure compliance in a regulated environment.

The role is in-office at the New York headquarters with up to 25% travel annually, requiring strong cross-functional leadership and data-driven decision making. Cvent proficiency is a plus.

Qualifications

• 7+ years leading event planning teams.
• Experience in regulated industries like Financial Services.
• Background in event planning; people management required.
• Experience leading client-facing teams.
• CMP accreditation and cross-network experience across agencies/suppliers.

Responsibilities

• Lead cross-functional teams and manage multiple workstreams.
• Build SOPs, governance frameworks, and operational controls for quality and compliance.
• Turn data into action with KPI tracking and dashboards.
• Manage budgets, forecasts and cost-saving initiatives with strong financial judgment.
• Utilize Cvent and event tech to enhance attendee experience and reporting.

Skills

Leadership

Governance

KPI Dashboards

Budget Forecasting

Cvent

Education

CMP Accreditation

Tools

Cvent

Job description

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role

Ready to help power a high-profile Financial Services account at BCD Meetings & Events? This role is the operational heartbeat of the account, keeping global teams aligned, processes sharp, and delivery running smoothly in a highly regulated, detail-focused environment. You'll partner closely with leadership to drive governance, reporting, quality, and continuous improvement across event management, attendee data, web, and finance functions. If you love building structure, solving complex challenges, and making great work happen behind the scenes within the world of strategic meetings management, this could be your next move.

You're Good At

• Leading cross-functional teams and keeping complex workstreams moving in a fast-paced, deadline-driven Financial Services events environment. This is a leadership role with global reach.
• Building SOPs, governance frameworks, and operational controls that support quality, compliance, and consistency across event planning services.
• Turning data into action through KPI tracking, executive dashboards, and clear operational reporting
• Managing budgets, forecasting, and cost-saving initiatives with strong financial accuracy and business judgment
• Using Cvent and event technology tools to improve attendee experiences, reporting, and overall program delivery.

You Might Also Have

• 7+ years of progressive experience in leading event planning teams, event management, or a related field.
• Experience supporting Financial Services, enterprise, or other regulated industries where precision and professionalism matter
• A background in event planning, meeting management, or event operations. People management is a must have for this role.
• Experience leading client-facing teams and building high-performing, accountable cultures
• CMP or similar accreditation, plus experience across agencies, suppliers, or end clients

You Should Know

• This role is in-office at the client's New York headquarters at least 4 days per week, Monday through Thursday, with up to 25% travel annually. The client's office is located near Times Square.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Global Operations Manager, Event Management is between $120,000 - $165,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.