Global Operations Manager, Event Management

BCD Meetings & Events; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

BCD Meetings & Events in New York seeks an experienced senior event operations leader to power a high-profile financial services account. You will align global teams, refine processes, and ensure flawless delivery in a regulated, detail-driven environment.

You’ll build SOPs, governance, and operational controls while turning data into actionable insights through KPI dashboards and executive reporting. Strong budgeting and Cvent experience are valued.

Qualifications

• 7+ years leading event planning or operations within Financial Services or regulated industries.
• Experience building SOPs, governance frameworks and controls for quality and compliance.
• Strong data-to-action skills with KPI dashboards and executive reporting.

Responsibilities

• Lead cross-functional teams and maintain complex workstreams with global reach.
• Develop SOPs, governance and operational controls for consistency.
• Turn data into insights through KPI tracking and executive dashboards.
• Manage budgets, forecasts, and cost-saving initiatives with strong business judgment.
• Leverage Cvent and event tech to improve delivery and attendee experience.

Skills

Cross-functional leadership

Governance & controls

KPI tracking & reporting

Budget forecasting

Event technology (Cvent)

CMP or accreditation

Tools

Cvent

Job description

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers

About The Role

Ready to help power a high-profile Financial Services account at BCD Meetings & Events? This role is the operational heartbeat of the account, keeping global teams aligned, processes sharp, and delivery running smoothly in a highly regulated, detail-focused environment. You'll partner closely with leadership to drive governance, reporting, quality, and continuous improvement across event management, attendee data, web, and finance functions. If you love building structure, solving complex challenges, and making great work happen behind the scenes within the world of strategic meetings management, this could be your next move.

You're Good At

• Leading cross-functional teams and keeping complex workstreams moving in a fast-paced, deadline-driven Financial Services events environment. This is a leadership role with global reach.
• Building SOPs, governance frameworks, and operational controls that support quality, compliance, and consistency across event planning services.
• Turning data into action through KPI tracking, executive dashboards, and clear operational reporting
• Managing budgets, forecasting, and cost‑saving initiatives with strong financial accuracy and business judgment
• Using Cvent and event technology tools to improve attendee experiences, reporting, and overall program delivery.

You Might Also Have

• 7+ years of progressive experience in leading event planning teams, event management, or a related field.
• Experience supporting Financial Services, enterprise, or other regulated industries where precision and professionalism matter
• A background in event planning, meeting management, or event operations. People management is a must have for this role.
• Experience leading client-facing teams and building high-performing, accountable cultures
• CMP or similar accreditation, plus experience across agencies, suppliers, or end clients

You Should Know

• This role is in-office at the client's New York headquarters