Operations Manager, Meetings & Events

BCD Meetings & Events; United States; Remote; USD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Employee Recognition Program

Comprehensive Healthcare

Retirement Plans

Travel and Hotel Discounts

Job summary

An established industry player seeks a passionate Operations Manager to lead a talented team in delivering exceptional service for Life Science projects. This role emphasizes mentorship, strategic planning, and effective communication to ensure smooth program execution. Ideal candidates will have a strong background in event planning and team management, with a focus on fostering client relationships. Join a company that values flexibility and personal growth while making a significant impact in the meetings and events sector. If you are ready to inspire and drive success, this opportunity is perfect for you.

Qualifications

• At least 2 years of team management experience.
• 8 years in event planning or program management.

Responsibilities

• Lead a team to deliver exceptional service to clients.
• Develop operational procedures and manage program schedules.

Skills

Team Leadership

Customer Satisfaction

Operational Procedures

Client Management

Performance Reviews

Education

Bachelor’s degree or equivalent experience

Job description

Operations Manager, Meetings & Events

Date: Mar 26, 2025

Location: US, Virtual, NOAM

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

About the Role
Are you a people-focused leader with a passion for managing exciting Life Science projects? Join our dynamic team at BCD M&E, where you will guide talented project managers and coordinators to deliver top-notch service to our clients. With strategy, mentorship, and open communication at the core of your role, you'll build trust and ensure our programs run like clockwork. Bring your expertise and enthusiasm to help us thrive!

You're Good At

• Leading and managing a team to achieve outstanding customer satisfaction.
• Developing and implementing effective operational procedures.
• Conducting regular performance reviews and mentoring staff for their growth.
• Maintaining strong relationships with clients through proactive communication.
• Forecasting staffing needs and managing program schedules efficiently.

You Might Also Have

• A Bachelor’s degree or equivalent experience.
• At least two years of experience in managing teams.
• Eight years of experience in event planning, program management, or incentives.
• Proven experience in client management and vendor negotiations.
• Familiarity with the Pharmaceutical/Life Science industry.

Excited to lead a dedicated team and make an impact? Apply now and let’s create something extraordinary together!

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager, Meetings & Events is between $80,000 - $88,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget .