Operations Manager, Student Transportation & Safety

Durham School Services; Jacksonville (FL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Holiday pay

PTO accrual

Retirement savings plan

Zusammenfassung

Summit School Services seeks an experienced operations leader to guide the Customer Service Center Team, including drivers, dispatchers and office staff. The role focuses on safety culture, daily operations, and maintaining customer satisfaction in a regulated environment.

You will collaborate with school districts to review service quality, analyze performance, and identify growth opportunities while upholding ethical standards and compliant practices across sites.

Qualifikationen

• College education preferred or equivalent experience.
• 2-5 years of operations management experience.
• Experience in student or ground transportation preferred.
• Strong leadership and customer service orientation.
• Excellent verbal and written communication skills.
• Knowledge of contract administration and budgeting.

Aufgaben

• Provide guidance and leadership to the Customer Service Center Team.
• Maintain a strong safety culture and monitor safety processes.
• Oversee daily operations to ensure customer and employee satisfaction.
• Ensure compliance with company policies and local and government regulations.
• Review performance with the General Manager and drive improvement.

Kenntnisse

Leadership

Customer service

Communication

Time management

Contract administration

Office software

Ausbildung

College education preferred or equivalent experience

Tools

Microsoft Office

Transportation software

Jobbeschreibung

Summit School Services seeks an experienced operations leader to guide the Customer Service Center Team, including drivers, dispatchers and office staff. The role focuses on safety culture, daily operations, and maintaining customer satisfaction in a regulated environment.

You will collaborate with school districts to review service quality, analyze performance, and identify growth opportunities while upholding ethical standards and compliant practices across sites.