Driver Operations Supervisor

Summit School Services LLC; Brentwood (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

PTO accrual

Retirement plan

Job summary

Summit School Services LLC is seeking a seasoned transportation supervisor to oversee drivers and monitors, ensuring safe, on-time bus operations and compliance with company policies. You will coach staff, resolve issues, and collaborate with recruitment to attract qualified candidates.

This role requires strong leadership, time management, and communication skills in a fast-paced environment. Join a company committed to safety, diversity, and excellent customer service, offering comprehensive

Qualifications

• High School diploma or equivalent. Some college preferred.
• 5+ years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience.
• Knowledge of service promise, services, policies, procedures and practices to effectively manage drivers/monitors in various locations.
• Proven supervisory expertise and knowledge of related methods, practices and techniques.
• Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills.
• Relationship building skills to provide support and advice to maintain effective working relationships and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.
• Oral and written communication skills to effectively communicate, coach and mentor.
• Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.

Responsibilities

• Supervises day-to-day activities of drivers and monitors to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices.
• Provides support, advice and guidance to drivers and monitors in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assesses situations and determines appropriate course of action (e.g. additional training, counseling), to prevent further occurrences in the future.
• Work collaboratively with Driver Recruitment in the hiring process for drivers by providing information to attract qualified candidates, arranging interview facilities, and interviewing.
• Ensures a positive work environment for drivers and monitors by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.
• Collect and audit employees' time sheets.
• Monitor on-time performance.
• Prepare and submit required reports in a timely manner.
• Supervise compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with General Manager.
• Evaluate the performance of all direct-report personnel on a regular basis according to company policy.
• Administer appropriate employee discipline as necessary.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Skills

Supervisory experience

Ground transportation knowledge

Interpersonal skills

Communication skills

Time management

Multi-tasking

Education

High School diploma or equivalent

Some college

Tools

Word processing

Spreadsheets

Job description

Summit School Services LLC is seeking a seasoned transportation supervisor to oversee drivers and monitors, ensuring safe, on-time bus operations and compliance with company policies. You will coach staff, resolve issues, and collaborate with recruitment to attract qualified candidates.

This role requires strong leadership, time management, and communication skills in a fast-paced environment. Join a company committed to safety, diversity, and excellent customer service, offering comprehensive