Assistant General Manager

Durham School Services; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Holiday pay

PTO accrual

Retirement savings plan

Job summary

Summit School Services seeks an experienced operations leader to guide the Customer Service Center Team, including drivers, dispatchers and office staff. The role focuses on safety culture, daily operations, and maintaining customer satisfaction in a regulated environment.

You will collaborate with school districts to review service quality, analyze performance, and identify growth opportunities while upholding ethical standards and compliant practices across sites.

Qualifications

• College education preferred or equivalent experience.
• 2-5 years of operations management experience.
• Experience in student or ground transportation preferred.
• Strong leadership and customer service orientation.
• Excellent verbal and written communication skills.
• Knowledge of contract administration and budgeting.

Responsibilities

• Provide guidance and leadership to the Customer Service Center Team.
• Maintain a strong safety culture and monitor safety processes.
• Oversee daily operations to ensure customer and employee satisfaction.
• Ensure compliance with company policies and local and government regulations.
• Review performance with the General Manager and drive improvement.

Skills

Leadership

Customer service

Communication

Time management

Contract administration

Office software

Education

College education preferred or equivalent experience

Tools

Microsoft Office

Transportation software

Job description

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities

• Providing effective guidance and leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
• Maintaining a strong safety culture and monitoring safety processes/training
• Overseeing the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
• Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
• Assisting with establishing and achieving performance goals that are in alignment with Company objectives
• Assisting in the delivery of high-quality customer service and maintaining/enhancing customer relationships
• Meeting regularly with school district administrators to review and enhance service quality and performance
• Analyzing financial performance and reviewing findings with General Manager
• Resolving a variety of issues and making recommendations
• Ensuring continuous improvement in the areas of safety, operations, finance, etc.
• Assisting the General Manager in identifying growth opportunities in the local area
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Qualifications:

• College education preferred or equivalent experience
• 2 -5 years of operations management experience
• Experience working in the student transportation or ground transportation industry preferred
• Strong results-oriented leadership skills with proven success in management
• Strong commitment to providing excellent customer service and employee relations
• Excellent communication skills, both verbal and written
• Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Knowledge of contract administration principles and practices
• Budgetary/fiscal control experience preferred
• Policy administration experience preferred
• Well-developed time-management skills

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.