Front Desk Associate/Night Audit

Lodging Dynamics; Moab (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Travel discounts

Wellness program

On-demand pay

Leadership development

Housing may be available

Job summary

Lodging Dynamics Hospitality Group LLC is hiring a Night Auditor for our Moab hotels (Springhill Suites and Fairfield Inn by Marriott). You will greet guests, check them in, post room charges, and ensure accurate end-of-day reconciliation.

The role requires strong communication, attention to detail and customer service skills. Weekend availability and ability to learn hotel computer systems are essential. We offer a full benefits package and opportunities for growth.

Qualifications

• Excellent communication and math skills.
• Some experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Available weekends.

Responsibilities

• Greet guests, check them in, and provide information to enhance their stay.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile accounts and verify end-of-day tasks were completed.
• Verify all EOD work is performed by other departments.
• Schedule wake-up calls and reservations for the following day.
• Answer phones and place reservations.

Skills

Guest services

Attention to detail

Problem solving

Multitasking

Communication

Job description

Location: Moab Utah, Springhill Suites and/or Fairfield Inn by Marriott

Life as a Night Auditor:

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

What we're looking for:

• Excellent communication and math skills
• Some experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Available Weekends

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Participation in our Wellness program
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities
• Housing may be available

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.