Operations Manager - Service & Support

Hi-Vac Corporation; Marietta (OH); On-site; USD 85,000 - 125,000; Full time

Job summary

Hi-Vac Corporation in Marietta, OH, is seeking an Operations Manager to lead daily service and support operations, shaping the customer experience and building a scalable service organization. You will coach technicians, drive process improvements, monitor metrics, and collaborate with Sales, Engineering, Operations, and Logistics to ensure top-tier customer outcomes.

This role demands strategic leadership in a fast-paced manufacturing environment, with a focus on reliability, safety, and

Qualifications

• 5+ years of experience in service, operations, or supervisory leadership roles
• Strong leadership, communication, problem-solving, and organizational skills
• Experience managing teams and improving operational performance in a fast-paced environment

Responsibilities

• Lead daily service and support operations to deliver safe, timely, and high-quality customer support
• Serve as a key escalation point for customer service issues and operational challenges
• Coach, develop, and support service technicians and staff
• Drive process improvements that enhance service performance and operational efficiency
• Track key metrics and implement best practices to improve results
• Partner with Sales, Engineering, Operations, and Logistics to support customer success

Skills

Leadership

Communication

Problem solving

Organizational skills

CRM platforms

Microsoft Office

Education

Bachelor's degree in Engineering or related field

Tools

CRM platforms

Microsoft Office

Job description

Career Growth: High-visibility leadership opportunity

The Opportunity

This is more than an operations role. It's an opportunity to lead teams, strengthen service execution, improve business processes, and play a visible role in supporting customers who rely on Hi-Vac equipment every day.

As Operations Manager, you'll help shape the customer experience while building a stronger, more scalable service organization.

Key Responsibilities

• Lead daily service and support operations to deliver safe, timely, and high-quality customer support
• Serve as a key escalation point for customer service issues and operational challenges
• Coach, develop, and support service technicians and staff
• Drive process improvements that enhance service performance and operational efficiency
• Track key metrics and implement best practices to improve results
• Partner with Sales, Engineering, Operations, and Logistics to support customer success

Qualifications

• 5+ years of experience in service, operations, or supervisory leadership roles
• Strong leadership, communication, problem-solving, and organizational skills
• Experience managing teams and improving operational performance in a fast-paced environment
• Proficiency with service systems, CRM platforms, and Microsoft Office

Preferred Qualifications

• Customer-facing technical service or field service leadership experience
• Bachelor's degree in Engineering or a related field, or equivalent experience
• Experience managing multi-site service operations
• Background in manufacturing, industrial equipment, or technical service environments
• Demonstrated success driving continuous improvement initiatives

Why Join Hi-Vac?

At Hi-Vac, you'll have the opportunity to make a direct impact on service performance, team development, and customer satisfaction. You'll join a company known for innovative products, strong customer relationships, and a commitment to operational excellence.