Senior Service Operations Leader

Hi-Vac Corporation; Marietta (OH); On-site; USD 85,000 - 125,000; Full time

Job summary

Hi-Vac Corporation in Marietta, OH, is seeking an Operations Manager to lead daily service and support operations, shaping the customer experience and building a scalable service organization. You will coach technicians, drive process improvements, monitor metrics, and collaborate with Sales, Engineering, Operations, and Logistics to ensure top-tier customer outcomes.

This role demands strategic leadership in a fast-paced manufacturing environment, with a focus on reliability, safety, and

Qualifications

• 5+ years of experience in service, operations, or supervisory leadership roles
• Strong leadership, communication, problem-solving, and organizational skills
• Experience managing teams and improving operational performance in a fast-paced environment

Responsibilities

• Lead daily service and support operations to deliver safe, timely, and high-quality customer support
• Serve as a key escalation point for customer service issues and operational challenges
• Coach, develop, and support service technicians and staff
• Drive process improvements that enhance service performance and operational efficiency
• Track key metrics and implement best practices to improve results
• Partner with Sales, Engineering, Operations, and Logistics to support customer success

Skills

Leadership

Communication

Problem solving

Organizational skills

CRM platforms

Microsoft Office

Education

Bachelor's degree in Engineering or related field

Tools

CRM platforms

Microsoft Office

Job description

Hi-Vac Corporation in Marietta, OH, is seeking an Operations Manager to lead daily service and support operations, shaping the customer experience and building a scalable service organization. You will coach technicians, drive process improvements, monitor metrics, and collaborate with Sales, Engineering, Operations, and Logistics to ensure top-tier customer outcomes.

This role demands strategic leadership in a fast-paced manufacturing environment, with a focus on reliability, safety, and