Operations Manager: Service Excellence & Compliance

Pacific West Site Services, Inc.; Santa Clara (CA); On-site; USD 90,000 - 95,000; Full time

Job summary

Pacific West Site Services, Inc. is seeking an Operations Manager to direct company programs and implement policy to ensure contract compliance with customers.

The role includes budget analysis, coordinating proposals, and maintaining financials, with a focus on safe, efficient operations. The position requires a bachelor’s degree plus 2–5 years of related experience, strong communication, and the ability to travel as needed.

Qualifications

• Bachelor’s degree in business, communications, or a related field with 2–5 years of experience or equivalent.
• Knowledge of Microsoft Office and computer skills.
• Strong verbal and written communication skills.

Responsibilities

• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates establishment for compliance (safety, quality, service).
• Conduct quality audits to ensure work completed and meets expectations.
• Audits and maintains inventories, supplies and equipment.
• Investigates new and promotes improved equipment and methods.
• Reviews customer requests for service and addresses with manager.
• Implements organization policies and goals.
• Analyze and facilitate budget requests to identify reductions.
• Assist in promoting services to develop new markets and increase market share.
• Ensure site meets budget goals on a sustaining basis.
• Coordinate program specifications, requirements for proposals and contracts.
• Maintain and report on financials: labor hours, overhead, expenses, billing, forecasting.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Time management

Project management

Planning

Presentation skills

Interviews

Coaching

Training

Bilingual a plus

Education

Bachelor’s degree in business

Tools

Microsoft Office

Job description

Pacific West Site Services, Inc. is seeking an Operations Manager to direct company programs and implement policy to ensure contract compliance with customers.

The role includes budget analysis, coordinating proposals, and maintaining financials, with a focus on safe, efficient operations. The position requires a bachelor’s degree plus 2–5 years of related experience, strong communication, and the ability to travel as needed.