Operations Manager - Salt Lake City, UT

OpenWorks | Facility Management; Stati Uniti; Remoto; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

OpenWorks | Facility Management is seeking an Operations Manager to own the success of an assigned territory by ensuring service delivery, strong provider performance, and long-term customer satisfaction. You will build relationships, solve problems, and drive operational excellence.

This hands-on role requires ownership, process improvement, and the ability to turn data into actionable insights while managing multiple priorities in a fast-paced environment.

Competenze

• Bachelor’s degree in Business, Operations Management, or related field.
• 3–7 years of experience in operations or similar roles.
• Strong problem-solving and data analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.

Mansioni

• Own the operational performance of your assigned territory.
• Build strong relationships with customers and service providers to ensure exceptional service.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and continuously improve operations.

Conoscenze

Problem solving

Data analysis

Relationship building

Formazione

Bachelor’s degree in Business, Operations Management, or related field

Descrizione del lavoro

About the Role

As an Operations Manager, you’ll own the success of an assigned territory by ensuring exceptional service delivery, strong provider performance, and long-term customer satisfaction. You’ll build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business. This is a hands‑on role for someone who enjoys taking ownership, improving processes, and making an impact every day.

What You’ll Do

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross‑functionally to resolve issues and continuously improve operations

What You Bring

• Bachelor’s degree in Business, Operations Management, or a related field (or equivalent experience)
• 3–7 years of experience in operations, business operations, account management, or a similar role
• Strong problem‑solving and decision‑making skills
• Experience managing multiple priorities in a fast‑paced environment
• Ability to analyze data and turn insights into action