Operations Manager/Sales Arborist

Jobtailor; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Operations Manager for our New York tree care team. You will oversee daily field operations, supervise crews, manage equipment, and ensure safety and quality standards are met while driving efficiency.

The role includes training staff to ANSI and company standards, coordinating scheduling, business development, and client proposals. You will lead fleet maintenance, manage budgets, and strive for high customer satisfaction and ethical service.

Qualifications

• Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience preferred.
• CTSP and/or ISA Certification desired but not required.
• Management experience in the tree care industry preferred.
• Excellent communication and leadership skills.
• Prior experience training employees preferred.

Responsibilities

• Oversee daily operations and create efficiencies with crews, equipment, and supplies.
• Provide training and guidance to field crews following ANSI and company standards.
• Monitor crew productivity to ensure goals and targets are met.
• Help manage fleet and equipment repair and maintenance.
• Sell and help deliver Plant Health Care solutions.
• Conduct business development, sales, and scheduling.
• Schedule and meet prospective residential and commercial clients to assess and propose tree care services.
• Follow up on open proposals, answer questions, and close sales.
• Hire, supervise, and retain field employees.
• Coordinate training to ensure field personnel are properly trained and licensed.
• Manage bid and budgeted hours.
• Arrange delivery of services.
• Manage customer satisfaction.
• Engage employees while upholding organizational ethical standards and reputation.

Skills

Operations Management

Logistics Management

Budget Management

Tree Care Services

Fleet Management

Safety Standards Compliance

Proposal Development

Customer Relationship Management

Scheduling

Employee Supervision

Education

Bachelor's degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience

CTSP Certification

ISA Certification

Job description

• Oversee daily operations and create efficiencies with crews, equipment, and supplies
• Provide training and guidance to field crews following ANSI and company standards
• Monitor crew productivity to ensure goals and targets are met
• Help manage fleet and equipment repair and maintenance
• Sell and help deliver Plant Health Care solutions
• Conduct business development, sales, and scheduling
• Schedule and meet prospective residential and commercial clients to assess and propose tree care services
• Follow up on open proposals, answer questions, and close sales
• Hire, supervise, and retain field employees
• Coordinate training to ensure field personnel are properly trained and licensed
• Manage bid and budgeted hours
• Arrange delivery of services
• Manage customer satisfaction
• Engage employees while upholding organizational ethical standards and reputation
• Assist with daily operations when needed

Requirements

• Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience preferred
• CTSP and/or ISA Certification desired but not required
• Management experience in the tree care industry preferred
• Excellent communication and leadership skills
• Prior experience training employees preferred
• Ability to effectively communicate with employees, customers, and management
• Experience in logistics and day-to-day business operations, preferably in tree care or landscape industries
• Clean/valid driver’s license
• Familiarity with industry safety standards and procedures
• Willingness to enforce industry and company safety policies

Core Competencies

Demonstrates expertise in managing daily operations, training field crews, and ensuring compliance with industry safety standards. Proven ability to drive business development and maintain customer satisfaction in the tree care industry.

Highest-signal resume keywords

• Management Experience in Tree Care Industry
• CTSP Certification
• ISA Certification
• Employee Training and Development
• Business Development and Sales

Hard Skills

• Operations Management
• Logistics Management
• Budget Management
• Tree Care Services
• Fleet Management
• Safety Standards Compliance
• Proposal Development
• Customer Relationship Management
• Scheduling
• Employee Supervision

Soft Skills

• Excellent Communication Skills
• Leadership Skills
• Employee Engagement
• Customer Satisfaction Management

Certifications & Qualifications

• CTSP Certification
• ISA Certification

Industry Keywords

• Tree Care
• Arboriculture
• Forestry
• Environmental Sciences
• ANSI Standards
• Safety Policies
• Field Training
• Business Operations