Operations Manager, Roll Off

WM; Indian Trail (NC); Hybrid; USD 62,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation and holidays

Job summary

WM is seeking an Operations Leader to oversee onboarding, development, coaching, mentoring, and performance management for drivers and helpers. You will work closely with front-line staff, spending significant time in the field and ensuring tools, feedback, and clear onboarding support.

Key responsibilities include coaching conversations, safety emphasis, and adherence to WM procedures, with shifts starting at 5:15am or 8:00am. This role requires strong relationship skills and field presence.

Qualifications

• Requires Associate's Degree (accredited) or an equivalent combination of education and experience.
• High School Diploma and two years of relevant work experience are acceptable.
• Must be at least 18 years old and legally eligible to work in the United States.
• Preferred completion of WM Operations Manager Trainee program.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of all drivers and helpers.
• Establish and maintain positive relationships with front-line employees.
• Spend majority of time in the field with front-line staff.
• Ensure new employees have tools, instruction, and feedback for daily duties.
• Conduct coaching conversations and lead by example on safety.

Skills

Coaching

Mentoring

Leadership

Education

Associate's Degree (accredited) or in lieu of a degree

High School Diploma with 2 years' relevant experience

Tools

Regulatory records

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Shift start time 5:15am or 8am

Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.