Operations Manager

Waste Management; Menominee (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) matching

Paid vacation

Public holidays

Personal days

Medical, dental, vision insurance

Life insurance

Short-term disability

Job summary

Waste Management is seeking a Manager Trainee to lead onboarding, development, coaching, mentoring, and performance management of drivers and helpers. The role spends most of the day in the field with frontline staff, building positive relationships and guiding safety practices across operations.

Essential duties include ensuring new hires have tools and feedback, daily touchpoints on onboarding, and ongoing performance improvement, while adhering to WM Way and regulatory documentation

Qualifications

• Associate's Degree (accredited) or High School Diploma with two (2) years of relevant work experience.
• Must be at least 18 years of age and legally eligible to work in the country where the position is located.

Responsibilities

• Onboarding new frontline employees and ensuring they have tools, instruction, and feedback.
• Coach and mentor drivers and helpers; conduct coaching conversations.
• Maintain safety as paramount; lead by example with WM Way.
• Document and maintain records required by regulatory agencies such as DOT.
• Visit customers/sites to evaluate safety issues and seek service alternatives.

Education

Associate's Degree

High School Diploma + 2 years experience

Job description

Position hours: Start times vary between 5am and 8am

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.