Operations Manager

WM; Menominee (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

Stock purchase plan

Paid vacation, holidays and personal/s

Job summary

WM is seeking a driven Operations Manager Trainee to oversee onboarding, development, coaching, and performance management for drivers and helpers. The role emphasizes building strong relationships with frontline employees and frequent field presence to support daily operations.

Ideal candidates will have a high school diploma (or higher) and be legally eligible to work in the United States, with a valid driver's license. WM values safety and the WM Way in all coaching interactions.

Qualifications

• Requires 18 years of age or older.
• Legally eligible to work in the United States.
• Valid Driver's license is required.
• Preferred completion of WM Operations Manager Trainee program.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of all drivers and helpers.
• Establish and maintain positive relationships with frontline employees.
• Spend the majority of the day in the field with frontline staff.
• Provide tools, instruction, and feedback for daily duties.
• Conduct safety focus and lead by example with WM Way.

Skills

Onboarding

Coaching

Mentoring

Performance management

Education

High School Diploma (accredited)

Associate's Degree (accredited)

Job description

Position hours: Start times vary between 5am and 8am

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.