Operations Manager - Richmond, VA

ServiceMaster Services; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Job summary

ServiceMaster Services in Richmond, VA is seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. Reporting to the VP of Operations, you will drive safety, quality, and customer satisfaction while building a high-performance workforce.

The role requires flexible hours, including evenings and some weekends, with strong leadership and budget management skills.

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Proven success managing a full-time and part-time hourly workforce.
• Demonstrated ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized, with the ability to prioritize tasks and manage time effectively.

Responsibilities

• Lead and oversee a portfolio of 5-15 accounts with focus on cleanliness, safety, and customer satisfaction.
• Manage a 50-100 employee team, including recruitment, training, coaching, and performance management.
• Collaborate with leadership to achieve operational excellence and company goals.
• Ensure a high-value benefits package supports staff wellbeing.
• Maintain clean, secure, and safe environments for customers and employees.
• Develop and execute cleaning plans, addressing absenteeism and other challenges.
• Train, motivate, and develop supervisory and production staff.
• Manage staffing levels, schedules, time tracking, and labor budgets.
• Monitor and control equipment, supplies, and materials inventory.
• Ensure financial performance by achieving P&L goals for each account.
• Conduct regular inspections to uphold standards.
• Build strong client relationships through proactive communication and service.
• Identify opportunities for revenue growth and retention.
• Support fellow Operations Managers during building start-ups and resource sharing.

Skills

Leadership

Communication

Customer service

Time management

Problem solving

Organization

Team development

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Basic computer applications

Job description

Operations Manager Job Details

Hours: Flexible schedule required w/ some weekends.

Location: Richmond, VA

We are seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. This position reports directly to the Vice President of Operations and is a key member of our operations team. We are looking for a professional who takes pride in their work, demonstrates a strong sense of ownership, and is committed to delivering exceptional results.

Why Work With Us?

At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our team is our greatest asset, and we're proud to have many long-tenured employees, including family members with over 30 years of service. We offer a robust benefits package and the opportunity to grow in a supportive and dynamic company. Come see why our employees choose to build their careers with us!

Position Highlights

• Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.


• Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.


• Collaborate with the leadership team to achieve operational excellence and company goals.


• Enjoy a high-value benefits package designed to support your professional and personal well-being.

Key Responsibilities

• Maintain clean, secure, and safe environments for both customers and employees.


• Develop and execute effective cleaning plans, addressing absenteeism and other challenges.


• Train, motivate, and develop supervisory and production staff.


• Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.


• Monitor and control inventory of equipment, supplies, and materials.


• Ensure financial performance by achieving P&L goals for each account.


• Conduct regular inspections to uphold cleanliness, safety, and customer standards.


• Build strong relationships with clients through proactive communication and exceptional service.


• Identify opportunities for revenue growth and customer retention.


• Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Qualifications

• 7-10 years of progressive leadership experience in operations management.


• Proven success managing a full-time and part-time hourly workforce.


• Demonstrated ability to manage budgets and operations across multiple locations.


• Willingness to work flexible hours, including evenings and weekends.


• Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.


• Exceptional customer service skills with a problem-solving mindset.


• Highly organized, with the ability to prioritize tasks and manage time effectively.


• Experience in the janitorial industry is preferred but not required.


• Proficiency in basic computer applications.


• High school diploma or GED required; an associate's or bachelor's degree is preferred.

About Us

Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long-term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why.