Senior Operations Manager Facility Services

iicrc-careers; Newport News (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Vehicle Allowance

Company cell phone & laptop

Paid holidays & PTO

Health, dental & vision insurance

401(k) with top-tier matching

Performance-based bonuses

Flexible workspace at our Newport News

Job summary

ServiceMaster in the Newport News area seeks an experienced Senior Janitorial Manager to lead multi-site facilities, coach supervisors, and strengthen client relationships. The role focuses on staffing, training, and delivering reliable, high-quality cleaning services across Williamsburg and Hampton Roads.

You will drive operational excellence, oversee performance metrics, and collaborate with leadership to ensure client satisfaction and incident-free operations.

Qualifications

• Experience leading multi-site operations.
• Proven track record developing supervisors and retaining staff.
• Strong communication and relationship-building skills.
• Ability to balance customer service with operational excellence.
• Confident making decisions independently with integrity.

Responsibilities

• Lead multiple commercial facilities throughout Williamsburg and Hampton Roads.
• Manage a team of supervisors, team leads, and frontline employees.
• Build client relationships based on trust and responsiveness.
• Oversee staffing, retention, training, and operational performance.
• Drive quality assurance and continuous improvement initiatives.

Skills

Multi-site operations

Supervisor development

Strong communication

Customer service vs operations

Independent decision making

Job description

Now Hiring: Senior Janitorial Manager – Williamsburg & Hampton Roads

Looking to lead a team where people genuinely care about one another—and where your work makes a real difference every day? At ServiceMaster, we’re a family-owned company built on trust, teamwork, and a shared commitment to doing the job right.

We're looking for an experienced operations leader who enjoys developing supervisors, solving complex challenges, and building teams that consistently deliver exceptional service.

This isn't a desk job, and it isn't a position for someone who wants to manage by email. You'll spend your evenings in the field, coaching leaders, supporting employees, strengthening client relationships, and ensuring our operations run smoothly across a diverse portfolio of commercial facilities.

What You'll Lead

• Multiple commercial facilities throughout Williamsburg and Hampton Roads
• A team of supervisors, team leads, and frontline employees
• Client relationships built on trust and responsiveness
• Staffing, retention, training, and operational performance
• Quality assurance and continuous improvement initiatives

Every day brings something different.

If you enjoy making decisions, mentoring others, and taking ownership of results, we'd like to meet you.

What Success Looks Like

• You create stability.
• Supervisors grow because you invest in them.
• Employees know what's expected.
• Clients trust you to solve problems before they become complaints.
• Your buildings perform well because your people do.

Why Experienced Leaders Choose ServiceMaster

We're a family-owned company with decades of experience serving Hampton Roads.

Our leadership team believes in giving managers the autonomy to make decisions while providing the support they need to succeed.

You’ll have direct access to company leadership, established systems, recruiting support, and the resources necessary to build strong teams—not simply maintain them.

Benefits You'll Appreciate

• Vehicle Allowance
• Company cell phone & laptop
• Paid holidays & PTO
• Health, dental & vision insurance
• 401(k) with top-tier matching
• Performance-based bonuses
• Flexible workspace at our Newport News office

What We're Looking For

You may be an excellent fit if you have:

• Experience leading multi-site operations
• A track record of developing supervisors and retaining employees
• Strong communication and relationship-building skills
• The ability to balance customer service with operational excellence
• Confidence making decisions independently while leading with integrity

Commercial cleaning or facilities management experience is valuable, but we're equally interested in exceptional operations leaders who know how to build great teams.