Operations Manager - Reverse Logistics

RL People; Las Vegas (NV); On-site; USD 120,000 - 150,000; Full time

Job summary

RL People is seeking an experienced Operations Manager to join a brand-new Distribution & Fulfillment Center in Las Vegas as it prepares to launch. You will own the go-live readiness and the day-to-day operation from the ground up.

Key focus areas include launching the facility, establishing processes, KPIs, staffing the initial team, and leading Fulfillment, Production, and Reverse Logistics. You will work hands-on with engineering on layouts, drive Lean and Six Sigma initiatives, manage

Qualifications

• 5+ years of Operations Management experience in distribution, fulfillment, manufacturing, or logistics.
• Experience launching, setting up, or scaling a new operation is highly desirable.
• Strong experience building and developing teams.
• Hands-on, roll-up-your-sleeves approach in a lean environment.
• Knowledge of warehouse systems, inventory, and distribution processes.
• Proven track record delivering Lean, Six Sigma, and continuous improvement.
• Strong customer, commercial, and KPI management skills.
• Excellent communication, leadership, and problem-solving abilities.
• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred.

Responsibilities

• Lead the launch and operational setup of the new facility.
• Establish processes, systems, KPIs, and operational standards from day one.
• Develop staffing plans and build the initial operational team.
• Lead day-to-day operations once the site is live.
• Manage and develop the operational team, creating a culture of accountability and performance.
• Ensure customer SLAs, quality, and operational targets are met.
• Drive Lean, Six Sigma, and continuous improvement initiatives.
• Collaborate with Engineering on layouts, kitting, refurbishment, and process improvements.
• Manage budgets, forecasting, and operational costs.
• Work with customers and internal stakeholders to resolve challenges.

Skills

Operations management

Lean Six Sigma

KPIs

Team leadership

Problem solving

Communication

Stakeholder management

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

Warehouse systems

Inventory management

Job description

We’re looking for an experienced Operations Manager to join a brand-new Distribution & Fulfillment Center as it prepares to launch.

This is a unique opportunity to join at the ground level and help build the operation from the ground up. Rather than stepping into an established facility, you’ll have the opportunity to shape the processes, build the team, establish KPIs, and create the foundations for the site’s long-term success.

The site will be approximately 40,000 sq. ft. with a lean team of around 7–10 employees. As a result, this is a very hands-on role where you’ll have significant ownership and visibility across the operation. We’re looking for someone who is comfortable wearing multiple hats, making decisions, solving problems, and being close to the day-to-day operation.

The Role

You’ll play a key role in getting the facility ready for go-live before taking ownership of day-to-day operations across Fulfillment, Production, and Reverse Logistics.

Key responsibilities include:

• Lead the launch and operational setup of the new facility.
• Establish processes, systems, KPIs, and operational standards from day one.
• Develop staffing plans and build the initial operational team.
• Lead day-to-day operations once the site is live.
• Manage and develop the operational team, creating a strong culture of accountability and performance.
• Ensure customer SLAs, quality, and operational targets are consistently achieved.
• Drive Lean, Six Sigma, and continuous improvement initiatives.
• Work with Engineering on layouts, kitting, refurbishment, and process improvements.
• Manage budgets, forecasting, and operational costs.
• Work closely with customers and internal stakeholders to resolve challenges and improve performance.
• Take a proactive, hands-on approach to problem solving and operational delivery.

About You:

We’re looking for an experienced operations leader who enjoys building, launching, and improving operations.

Ideally, you’ll have:

• 5+ years’ experience in Operations Management, ideally within distribution, fulfillment, manufacturing, or logistics.
• Experience launching, setting up, or scaling a new operation is highly desirable.
• Strong experience managing and developing teams.
• A hands-on, roll-up-your-sleeves approach and the ability to thrive in a lean environment.
• Knowledge of warehouse systems, inventory, and distribution processes.
• Proven experience delivering Lean, Six Sigma, and continuous improvement initiatives.
• Strong customer, commercial, and KPI management skills.
• Excellent communication, leadership, and problem-solving abilities.
• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred.

Why Join?

This is an opportunity to put your stamp on something from day one. You’ll have genuine ownership over how the site is built and operated, with the freedom to establish processes, build the team, and directly influence the success of a brand-new facility.

If you’re an experienced Operations Manager who enjoys autonomy, building teams, launching new operations, and being genuinely hands-on, this could be an excellent next step.