Operations Manager

1A Auto Inc; Indianapolis (IN); On-site; USD 75,000 - 90,000; Full time

Job summary

A logistics company based in Indiana is seeking an Operations Manager to lead the Outbound department. The ideal candidate will have over 5 years of experience in distribution or warehousing and a strong track record in process improvements and team management. Key responsibilities include overseeing outbound operations, developing standard operating procedures, and driving accountability through KPI tracking. The position requires proficiency in Warehouse Management Systems and strong problem-solving skills, contributing significantly to customer satisfaction goals.

Qualifications

• 5+ years of experience as an Operations Manager in a distribution, fulfillment, or warehouse environment.
• Experience leading process improvement initiatives in a large-scale facility (350,000+ sq. ft. preferred).
• Strong experience managing real-time operational flow.

Responsibilities

• Oversee all day-to-day outbound operations including order fulfillment and shipping.
• Develop and implement SOPs for consistency and efficiency.
• Lead, mentor, and develop supervisors and frontline associates.

Skills

Process improvement

Team building

Problem-solving

Analytical skills

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

Tools

Warehouse Management Systems (WMS)

Microsoft Office

Google Suite

Job description

Job Overview

We are seeking a dynamic and results-driven Operations Manager to lead and oversee our Outbound department. The ideal candidate is an experienced operations leader with a proven track record of driving process improvements, building high-performing teams, and solving complex flow challenges in a large-scale facility environment. This role is critical to ensure that our outbound operations run efficiently, accurately, and on time.

Key Responsibilities

Operational Leadership

• Oversee all day-to-day outbound operations, including order fulfillment, shipping, loading, and carrier coordination
• Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency across all outbound workflows
• Drive accountability through KPI tracking and regular operational reviews, ensuring shipments meet accuracy, quality, and on-time delivery targets

Process Improvement

• Identify bottlenecks, inefficiencies, and gaps within the outbound flow and lead initiatives to address them.
• Use data and direct observation to implement continuous improvement strategies, partnering cross-functionally with Inbound, Inventory, Transportation, and IT teams

Team Building & People Management

• Lead, mentor, and develop supervisors and frontline associates, fostering a culture of ownership, accountability, and continuous growth
• Drive workforce planning includes hiring, scheduling, training, and performance management, while promoting a safety-first work environment

Problem Solving & Flow Management

• Monitor real-time outbound flow, proactively resolve disruptions, and serve as the primary escalation point for departmental issues
• Analyze trends in errors, delays, and capacity constraints, develop corrective action plans and collaborate with carrier partners to optimize outbound scheduling

Safety & Compliance

• Champion a culture of safety, ensuring adherence to OSHA regulations, labor laws, and company policies through regular audits, observations, and incident investigations

Qualifications

Required

• 5+ years of experience as an Operations Manager in a distribution, fulfillment, or warehouse environment
• Proven experience leading process improvement initiatives in a large-scale facility (350,000+ sq. ft. preferred)
• Strong team building, analytical, and problem-solving skills with experience managing real-time operational flow
• Proficiency with Warehouse Management Systems (WMS) and Microsoft Office/Google Suite

Preferred

• Bachelor's degree in Supply Chain, Logistics, Business, or related field (equivalent experience considered)
• Experience managing high-volume outbound operations with carrier management and load optimization exposure

This position plays a crucial role in ensuring that the logistics operations support the company’s overall strategy and customer satisfaction goals.

Please note: This job description is not all inclusive but rather intended to capture the majority of the job functions.