Operations Manager | Property Management Lead

Pavago; Miami, Orlando (FL, FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Pavago is seeking an experienced Operations Manager to lead day-to-day operations for a growing U.S.-based residential property management company. This is a senior, hands-on leadership role managing leasing, maintenance coordination, and client relations across Miami and Orlando.

You will lead a six-person team, set KPIs, and drive improvements while working remotely during EST hours. Fluent English and Spanish are required, and prior multi-market property management experience is highly valued.

Qualifications

• 5+ years of property management experience in multi-market environments.
• 2+ years of leading teams within a property management company.
• Fluent in English and Spanish.

Responsibilities

• Oversee leasing, vacancies, unit turns, renewals, and rent increases.
• Manage maintenance coordination and vendor performance.
• Monitor rent collections, delinquencies, and eviction processes.
• Lead a 6-person team and establish KPIs.
• Provide proactive portfolio updates to owners and clients.

Skills

Property management

Team leadership

Owner relations

Bilingual English/Spanish

Remote leadership

Tools

Buildium

QuickBooks

Monday.com

Job description

Operations Manager – Property Management

Full-Time | Remote | EST Hours
Location: LATAM | Supporting Miami & Orlando, Florida

About the Role

At Pavago, one of our clients is hiring an experienced Operations Manager to lead day-to-day operations for a growing U.S.-based residential property management company.

This is a senior, hands-on leadership role — not a training or entry-level management position. You’ll lead a six-person team across leasing, operations, maintenance coordination, and business development while ensuring properties, people, and processes perform consistently.

We’re looking for someone with proven property management experience who can lead teams, manage owner relationships, drive accountability, and make decisions independently.

What You’ll Own

Property Management Operations

• Oversee leasing, vacancies, unit turns, renewals, and rental increases
• Manage maintenance coordination and vendor performance
• Monitor rent collections, delinquencies, and eviction processes
• Ensure property inspections and operational deadlines are completed on time
• Maintain strong operational performance across Miami and Orlando portfolios

Team Leadership & Accountability

• Lead and manage a team of 6 employees
• Establish KPIs, expectations, and performance standards
• Hold team members accountable for results and deadlines
• Conduct coaching and performance reviews
• Remove operational roadblocks and improve team execution

Property Owner & Client Relations

• Serve as a key point of contact for property owners
• Provide proactive portfolio and operational updates
• Handle escalations professionally and confidently
• Maintain strong owner relationships and support client retention

Performance & Process Improvement

• Monitor portfolio and operational KPIs
• Identify inefficiencies and improve workflows
• Ensure consistent processes across markets
• Partner with leadership on growth and operational initiatives

What We’re Looking For

• 5+ years of property management experience
• 2+ years managing teams within a property management company
• Hands-on experience with:
• Leasing & vacancy management
• Unit turns
• Maintenance coordination
• Rent collections
• Lease renewals
• Evictions
• Owner relations
• Experience working directly with property owners
• Experience leading remote teams
• Fluent English and Spanish
• Strong leadership, accountability, and decision-making skills
• Comfortable managing multiple priorities in a fast-paced environment
• Availability during U.S. EST business hours

Strongly Preferred

• Residential property management experience
• Multi-market operations experience
• Buildium
• QuickBooks
• Monday.com

What Success Looks Like

• Strong team accountability and execution
• Reduced vacancies and efficient unit turns
• Timely collections, renewals, inspections, and maintenance
• High owner satisfaction and retention
• Reliable performance across Miami and Orlando
• Clear KPIs and operational visibility
• Fewer escalations through proactive problem-solving

Why Join?

• Fully remote leadership opportunity
• Significant ownership and autonomy
• Direct impact on a growing property management business
• Opportunity to lead and develop a high-performing team
• Ability to improve systems, processes, and portfolio performance
• Long-term leadership growth potential

Interview Process

1. Application Review
2. Spark Hire Intro Video
3. Property Management Operations Assessment
4. Client Interview
5. Offer & Onboarding

What Happens After You Apply

Qualified applicants will receive a Spark Hire invitation to complete a short Intro Video. This allows the hiring team to learn more about your property management experience, leadership background, English/Spanish communication, and experience managing teams and property owners.

Please check your inbox and spam/junk folder for the invitation.