Operations Manager: Penn RE Group in Bala Cynwyd

Travel LYNC; Northern (KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k)

Vision

Dental

Job summary

Penn RE Group is seeking an Operations Manager for the Residence Inn by Marriott Philadelphia Bala Cynwyd in Bala Cynwyd, Pennsylvania. This full-time role oversees daily Rooms Division activities across Front Office and Housekeeping.

You will supervise staff, lead pre-shift meetings, manage departmental training, and monitor payroll and supplies while upholding guest service and safety standards in line with Marriott brand guidelines.

Qualifications

• Oversee daily Rooms Division operations across Front Office and Housekeeping.
• Supervise staff and conduct pre-shift meetings.
• Monitor payroll, labor and supply expenses.
• Ensure guest service and safety procedures.

Responsibilities

• Staff supervision
• Pre-shift meetings
• Labor and productivity control
• Payroll and supply expense monitoring
• Guest service and safety procedure compliance

Skills

Staff supervision

Pre-shift meetings

Labor management

Payroll monitoring

Guest service

Safety procedures

Tools

Microsoft Office

Job description

Penn RE Group is hiring an Operations Manager for the Residence Inn by Marriott Philadelphia Bala Cynwyd in Bala Cynwyd, Pennsylvania. The full-time hotel operations role is one of the hospitality jobs available in hotel management. The Bala Cynwyd hotel operations role pays $24.00 per hour and manages daily Rooms Division work across Front Office and Housekeeping.

Job Details

• Role: Operations Manager
• Employer: Penn RE Group
• Property: Residence Inn by Marriott Philadelphia Bala Cynwyd
• Location: 615 Righters Ferry Rd, Bala Cynwyd, Pennsylvania 19004
• Employment type: Full-time
• Pay: $24.00 per hour
• Experience: Not provided by the employer
• Work mode: Not provided by the employer
• Benefits: Health insurance, 401(k), vision, and dental
• Application deadline: Not provided by the employer

Rooms Division Operations

The Operations Manager manages daily Rooms Division operations across Front Office and Housekeeping. The position supervises staff, conducts pre-shift meetings, updates departmental training, and works with service and revenue goals. The job also controls labor and productivity while monitoring payroll and supply expenses. The official Marriott career information identifies hotel operations as one part of a global hospitality company with thousands of hotels and more than 30 brands.

Training And Department Standards

Pre-shift meetings and departmental training updates are part of the manager's recurring work. The role communicates with staff, vendors, and guests in both spoken and written settings. Residence Inn by Marriott Philadelphia Bala Cynwyd applies company policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures. The employer is Penn RE Group, and the franchisee controls hiring, compensation, benefits, staffing, discipline, and other employment terms.

Management Skills For The Hotel Team

The posting requires communication, follow-up, organization, leadership, computer, Microsoft Office, problem-solving, presentation, and guest-service skills. It also requires the ability to establish departmental goals, communicate electronically, read and write workplace documents, define problems, collect data, establish facts, and draw valid conclusions. The position calls for a proactive, creative, positive, focused, team-oriented, and confidentiality-minded approach. The employer does not provide a specific prior-experience threshold, so the published skills and operational duties are the qualification record.

Front Office and Housekeeping oversight

• Staff supervision
• Pre-shift meetings
• Departmental training updates
• Labor and productivity control
• Payroll and supply expense monitoring
• Guest service and safety procedure compliance

Schedule And Physical Work

The schedule includes flexible shifts, days, nights, weekends, and holidays. The role also includes flexible and long hours as part of the property operation. Physical duties include standing and walking for extended periods, lifting and carrying up to 50 pounds, and bending, twisting, pushing, pulling, stooping, and kneeling. Communication with staff, vendors, and guests remains part of the work during those operating periods.

Questions About The Role

Which property is hiring?

The hiring property is Residence Inn by Marriott Philadelphia Bala Cynwyd at 615 Righters Ferry Rd in Bala Cynwyd, Pennsylvania.

What pay is stated?

The posted pay is $24.00 per hour.

Which benefits are stated?

Health insurance, 401(k), vision, and dental are stated for the position.

Who controls the employment terms?

Penn RE Group controls hiring, compensation, benefits, staffing, discipline, and other employment terms for the franchisee role.