Operations Manager - Nonprofit Lab Logistics & Leadership

E2D - Eliminate the Digital Divide; Charlotte (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

ICHRA reimbursement

Dental/vision HRA

401(k) with match

FSA

Paid vacation/holidays

Professional development

Job summary

E2D – Eliminate the Digital Divide is seeking an Operations Manager to lead day-to-day operations across three refurbishment labs in North Carolina. You will supervise site supervisors and staff, ensure safety standards, and drive continuous process improvements to scale operations.

You will collaborate with IT, logistics, and leadership to optimize workflows, manage inventory, and align resources with program goals while maintaining strong communication across teams.

Qualifications

• 3–5 years leading operations, logistics, warehouse, or production teams
• Bachelor’s degree (or equivalent) in operations or logistics
• Proficiency in Google Workspace; familiarity with HubSpot CRM
• Valid driver’s license with clean record; ability to drive cargo van locally
• Basic familiarity with computer hardware and IT asset handling
• Strong written and verbal communication across levels of the organization
• Excellent organizational skills and attention to detail; maintain confidentiality
• Versatile team player capable of independent and collaborative work

Responsibilities

• Operational Oversight & Execution across 3 lab locations (50%).
• Oversee inventory systems, hardware fulfillment, and inter-site logistics, including cargo van duties.
• Partner with IT to optimize refurbishment workflows and resource usage.
• Coordinate resource allocation and scheduling across all sites.
• Leadership & Team Supervision (30%): supervise site supervisors and operations staff; mentor and evaluate direct reports.
• Oversee day-to-day coordination between Operations Coordinator and lab supervisors.
• Reporting, Tracking & Communication (20%): compile operational metrics and inventory status; maintain records in CRM tools; liaise with senior leadership.

Skills

Operations leadership

Logistics management

Google Workspace

HubSpot familiarity

Driver's license

Hardware knowledge

Communication skills

Time management

Team leadership

Education

Bachelor's degree or equivalent

Tools

HubSpot

Job description

E2D – Eliminate the Digital Divide is seeking an Operations Manager to lead day-to-day operations across three refurbishment labs in North Carolina. You will supervise site supervisors and staff, ensure safety standards, and drive continuous process improvements to scale operations.

You will collaborate with IT, logistics, and leadership to optimize workflows, manage inventory, and align resources with program goals while maintaining strong communication across teams.