Operations Manager

E2D - Eliminate the Digital Divide; Charlotte (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

ICHRA reimbursement

Dental/vision HRA

401(k) with match

FSA

Paid vacation/holidays

Professional development

Job summary

E2D – Eliminate the Digital Divide is seeking an Operations Manager to lead day-to-day operations across three refurbishment labs in North Carolina. You will supervise site supervisors and staff, ensure safety standards, and drive continuous process improvements to scale operations.

You will collaborate with IT, logistics, and leadership to optimize workflows, manage inventory, and align resources with program goals while maintaining strong communication across teams.

Qualifications

• 3–5 years leading operations, logistics, warehouse, or production teams
• Bachelor’s degree (or equivalent) in operations or logistics
• Proficiency in Google Workspace; familiarity with HubSpot CRM
• Valid driver’s license with clean record; ability to drive cargo van locally
• Basic familiarity with computer hardware and IT asset handling
• Strong written and verbal communication across levels of the organization
• Excellent organizational skills and attention to detail; maintain confidentiality
• Versatile team player capable of independent and collaborative work

Responsibilities

• Operational Oversight & Execution across 3 lab locations (50%).
• Oversee inventory systems, hardware fulfillment, and inter-site logistics, including cargo van duties.
• Partner with IT to optimize refurbishment workflows and resource usage.
• Coordinate resource allocation and scheduling across all sites.
• Leadership & Team Supervision (30%): supervise site supervisors and operations staff; mentor and evaluate direct reports.
• Oversee day-to-day coordination between Operations Coordinator and lab supervisors.
• Reporting, Tracking & Communication (20%): compile operational metrics and inventory status; maintain records in CRM tools; liaise with senior leadership.

Skills

Operations leadership

Logistics management

Google Workspace

HubSpot familiarity

Driver's license

Hardware knowledge

Communication skills

Time management

Team leadership

Education

Bachelor's degree or equivalent

Tools

HubSpot

Job description

Position Type: Full-time

E2D – Eliminate the Digital Divide is a non-profit dedicated to ensuring that all North Carolina citizens have affordable access to essential at-home technology and the data and information to empower families to prosper through better education, better jobs and better futures. Since 2013, E2D has placed over 75,000 computers into homes with demonstrated need.

Working closely with the VP of Operations, the Operations Manager will be responsible for managing day to day operations and staff supervision at all three of E2D’s refurbishment lab locations. As a member of the extended leadership team, this role will have a voice in shaping how E2D grows, scales, and strengthens our operations for the future.

We encourage all interested applicants to apply by Friday, September 4, with the goal of having the Operations Manager start mid-late October.

Main Responsibilities:

• Operational Oversight & Execution (50%)
• Manage day-to-day operations and maintain a physical presence across all 3 lab locations each week, ensuring alignment with program goals and safety/quality standards.
• Oversee inventory systems, hardware fulfillment, and inter-site logistics (including occasional driving of the organization cargo van).
• Partner with IT to monitor refurbishment workflows and continuously optimize resource utilization and efficiency.
• Coordinate operational resource allocation and scheduling across all lab sites.
• Leadership & Team Supervision (30%)
• Directly supervise and support site supervisors and operations personnel across all refurbishment lab locations.
• Guide, mentor, and evaluate direct reports to drive program consistency, team development, and operational efficiency.
• Oversee day-to-day coordination between the Operations Coordinator and lab supervisors to streamline workflow.
• Reporting, Tracking & Communication (20%)
• Compile and deliver regular operational metrics, refurbishment progress reports, and inventory status updates to executive leadership.
• Utilize CRM systems (HubSpot) and internal data tools to maintain accurate records of donations, inventory flow, and operational metrics.
• Serve as the primary operational liaison between senior leadership, supervisors, and technical staff.

The best candidates for this position have the following qualifications:

• 3–5 years of experience leading operations, logistics, warehouse, manufacturing, or production teams (experience managing young adults preferred).
• Bachelor’s degree (or equivalent professional experience in operations or logistics).
• Proficiency in productivity software (Google Workspace; familiarity with basic CRM tools like HubSpot is preferred).
• Valid driver's license, clean driving record and willingness/ability to occasionally drive the organization's cargo van for local logistics and equipment transportation.
• Basic familiarity with computer hardware, components, and IT asset handling (or willingness/ability to quickly learn E2D’s hardware refurbishment workflows).
• Strong communication skills (both verbal and written) across all levels of the organization.
• Excellent organizational and time management skills, with a high level of attention to detail and ability to maintain confidentiality.
• Versatile team player capable of working independently as well as collaboratively in a fast-paced environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to lift and/or move up to 50 lbs. The employee must be able to stand for extended periods of time. While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.

Compensation and Benefits:

E2D strives to offer competitive salaries and benefits within the nonprofit field.

• Compensation: $55,000 – $65,000 per year, depending on experience, plus potential for performance-based bonuses.
• Benefits: Monthly ICHRA reimbursement, $500 dental/vision HRA, 401(k) with matching, FSA, and paid vacation/holidays.
• Professional development stipend provided, complemented by hands-on experience in a rapidly growing non-profit.

E2D is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. E2D is committed to building a diverse staff and strongly encourages women and people of color to apply.