Operations Manager (Non-Exempt) - PM Shifts

Courtyard by Marriott Cleveland UCI; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Courtyard by Marriott Cleveland UCI is seeking an Operations Manager (Non-Exempt) for PM shifts to oversee overnight operations across housekeeping, front desk, and BISTRO. You will ensure guest satisfaction, resolve issues, and maintain service standards in a fast-paced hotel environment.

The role requires 2–3 years of hotel operations experience, strong leadership and communication skills, and familiarity with PMS and basic accounting.

Qualifications

• Minimum 2–3 years of hotel operations experience, with supervisory or managerial experience strongly preferred.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with property management systems (PMS) and basic accounting procedures.
• Ability to work independently and make sound decisions under pressure.
• Must be able to stand, walk, and lift up to 25 lbs for extended periods.
• High school diploma or equivalent; hospitality or business degree preferred.

Responsibilities

• Supervise and coordinate overnight activities across all departments: housekeeping, front desk, BISTRO.
• Ensure guest satisfaction by resolving issues, handling special requests, and maintaining service standards.
• Conduct property walkthroughs to ensure cleanliness, safety, and operational readiness.
• Monitor and respond to emergency situations, following established safety protocols.
• Perform nightly audits and reconcile financial transactions in coordination with front office staff.
• Communicate overnight incidents and operational updates to day-shift leadership.
• Support overnight staffing needs, including scheduling, training, and performance oversight.
• Maintain inventory of essential supplies and report any shortages or maintenance concerns.
• Enforce hotel policies and procedures consistently and professionally.

Skills

Leadership

Communication

Problem-solving

PMS familiarity

Independent work

Physical stamina

Education

High school diploma or equivalent

Hospitality or business degree preferred

Tools

Property Management Systems (PMS)

Job description

Operations Manager (Non-Exempt) - PM Shifts

Locations

Courtyard by Marriott Cleveland UCI | 482 2021 Cornell Rd Cleveland, OH 44106, USA

• On-site
• Front Office
• Full-Time
• Requisition #: OPERA064290

Description

• Supervise and coordinate overnight activities across all departments: housekeeping, front desk, BISTRO.
• Ensure guest satisfaction by resolving issues, handling special requests, and maintaining service standards.
• Conduct property walkthroughs to ensure cleanliness, safety, and operational readiness.
• Monitor and respond to emergency situations, following established safety protocols.
• Perform nightly audits and reconcile financial transactions in coordination with front office staff.
• Communicate overnight incidents and operational updates to day-shift leadership.
• Support overnight staffing needs, including scheduling, training, and performance oversight.
• Maintain inventory of essential supplies and report any shortages or maintenance concerns.
• Enforce hotel policies and procedures consistently and professionally.

High school diploma or equivalent required; hospitality or business degree preferred.

• Minimum 2–3 years of hotel operations experience, with supervisory or managerial experience strongly preferred.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with property management systems (PMS) and basic accounting procedures.
• Ability to work independently and make sound decisions under pressure.
• Must be able to stand, walk, and lift up to 25 lbs for extended periods.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.