Operations Manager

Avid Hotel Murfreesboro by IHG; Tennessee; On-site; USD 42,000 - 66,000; Full time

Job summary

Avid Hotel Murfreesboro by IHG is seeking an experienced hotel operations leader to oversee daily functions across breakfast, housekeeping, front office and reservations. You will be responsible for staffing, training, record-keeping, and guest relations, while acting as Manager on Duty when required.

The role requires solid hotel front desk experience, strong accounting awareness, and proven team leadership in a fast-paced environment.

Qualifications

• Experience in hotel operations and front desk management.
• Two years of supervisory experience in a hotel setting.
• BS or BA in Hotel Administration preferred.
• Strong accounting and payroll awareness.

Responsibilities

• Oversee breakfast, housekeeping, front office and reservations.
• Lead staffing, training, and performance reviews.
• Manage accounts receivable and billing processes.
• Act as Manager on Duty as assigned.

Skills

Verbal skills

Comprehension

Listening skills

Problem-solving

Interpersonal skills

Time management

Adaptability

Reporting & accounting

Guest relations

Education

Bachelor's degree in Hotel Administration

Tools

HotelKey

Job description

Job Summary:

Responsible for overall operation of hotel operations, including breakfast, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

• Ensures teamwork and enhances cooperation between all departments.
  - Maintains accurate records and safeguards all vending machines, market items, and video tapes. .
• Manages and maintains a relationship with the Property Management System provider.
• Works with maintenance to ensure proper key controls.
• Maintain departmental budget and staffing levels in relation to occupancy levels.
• Maintains accurate payroll and employee records. Performs timely and fair reviews.
  - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Maintain the Market, lobby, and front office area to highest standards.
• - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
• - Provide comprehensive training to Front Office staff.
• - Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem-solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

BS or BA in Hotel Administration or Management (preferred)

Experience:

Hotel level front office experience, preferably with HotelKey. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Source: Hospitality Online