Operations Supervisor

Iron Mountain Incorporated; Wind Gap (PA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Bonus included

Health & dental benefits

Unlimited PTO

401(k) match

Employee stock purchase program

Tuition reimbursement

Job summary

Iron Mountain Incorporated is seeking an experienced Operations Supervisor for 2nd shift to lead our Warehouse & Logistics team. You will manage day-to-day operations, drive cost-effective practices, and report to the Operations Manager.

This full-time role runs 2nd shift with a 6am-4:30pm Sunday-Wednesday on site. You will supervise shipments, inventory, and scheduling while mentoring staff, ensuring safety, efficiency, and KPI achievement.

Qualifications

• Minimum of 2 years of experience in warehouse or logistics leadership.
• Experience with warehouse fulfillment or e-commerce management (onsite ordering, picking, packing, shipping).
• Ability to supervise, train, and give performance feedback across teams.

Responsibilities

• Lead daily operational functions including shipments, inventory, and production schedules.
• Supervise staff, provide training and feedback, resolve employee issues.
• Monitor activity, track KPIs, ensure safety, quality, and cost-efficiency.

Skills

Warehouse leadership

WMS knowledge

Conflict resolution

Team communication

Tools

WMS software

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced Operations Supervisor for 2nd shift to join our Warehouse & Logistics team. In this pivotal role, you will be responsible for managing the day-to-day operational functions in the most cost-effective manner while ensuring we meet the needs of both internal and external customers. You will lead, inspire, and drive operational excellence at the facility, reporting directly to the Operations Manager.

This opportunity is full time and 1st shift from 6am-4:30pm Sunday-Wednesday.

What You’ll Do (Responsibilities)

• Lead daily operational functions by managing incoming and outgoing shipments, maintaining accurate warehouse inventory, and developing production schedules to ensure the timely completion of all job assignments.
• Collaborate with direct reports and other business areas to provide supervision, training, and performance feedback, while addressing employee issues and fostering open communication across all levels of the organization.
• Ensure operational excellence by monitoring activity (including sales and record control), tracking performance against organizational objectives, and maintaining productivity, safety standards, quality control, and cost-efficiency measures.

What You’ll Bring (Skills & Qualifications)

• Minimum of 2 years of experience in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management (onsite ordering, picking, packing, and shipping).
• Strong knowledge of Warehouse Management Systems (WMS) and skills in monitoring daily production goals to dynamically meet company Key Performance Indicators (KPIs).
• Proven ability in resolving conflicts, managing team dynamics, and maintaining effective working relationships with co-workers and other business areas.
• Physical requirements lifting at least 40 lbs, with a willingness to work flexible hours, including weekends as needed, in environments with varying temperatures and noise levels.
• Frequent walking, carrying, reaching, standing, and stooping.
• Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.

What We Offer (Benefits)

• $75k-$80k/year with 10% bonus
• Full Health and Dental Benefits starting on the first day of employment.
• Unlimited Paid Time Off (PTO): We believe in supporting work-life balance and offer unlimited PTO for you to rest and recharge.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.