Operations Manager - Manassas

National Trench Safety; Manassas (VA); On-site; USD 75,000 - 105,000; Full time

Job summary

National Trench Safety is seeking an Operations Manager to lead the branch's delivery of quality service, drive productivity, and ensure safety compliance. You will work closely with the Branch Manager to maintain world-class customer service and adhere to standard processes.

The role requires strong leadership, analytical ability, and the capacity to manage staffing, logistics, and safety protocols. This safety-sensitive position demands adherence to all company policies and 24-hour readiness

Qualifications

• Bachelor’s degree preferred.
• 4+ years of operations experience in manufacturing or construction preferred.
• Valid driver license required.

Responsibilities

• Support the Branch Manager in achieving financial objectives.
• Analyze business performance and optimize opportunities such as route sales growth, pricing, inventory, and labor costs.
• Recruit, hire, train, coach, and develop staff and front-line personnel.
• Optimize core processes and strengthen client relationships.
• Maintain effective communication across the organization.
• Ensure daily operations run as scheduled.
• Manage performance of direct staff, including Inside Sales Reps and Drivers.
• Ensure compliance with company policies.
• May fill in during Branch Manager absence.
• Oversee rental operations and daily paperwork flow.
• Coordinate with sales on jobs, quotes, and issues.
• Oversee vehicle maintenance and repairs.
• Ensure safety training and protocols are followed.
• Provide 24-hour support for customer needs and security incidents.
• Perform other duties as assigned.

Skills

Leadership

Communication

Team collaboration

Safety compliance

Process optimization

Problem solving

Time management

Microsoft Office

Education

Bachelor’s degree preferred

4+ years of operations experience in manufacturing or construction

Job description

Job S ummary

As an Operations Manager, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity and logistics . By working closely with the Branch Manager, you will ensure safety, world-class customer service, and standard process compliance to ensure effective and efficient operations. This position is a safety-sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Support the Branch Manager in implementing actions to achieve financial objectives.
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business .
• Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development .
• Optimize core processes and positively influence client relationships and business opportunities .
• Manages and fosters effective communication at all levels of the organization .
• Ensures daily operations are maintained as scheduled .
• Responsible for performance management of direct staff, including Inside Sales Reps, Drivers, and other staff as applicable.
• Assist the Branch Manager in ensuring compliance with all company policies.
• May fill in during the absence of the Branch Manager.
• Oversees rental operations and directs and checks the daily paperwork flow related.
• Communicates with sales personnel regarding jobs, quotes, problems, etc.
• Oversees maintenance and/or repair of Company vehicles.
• Ensure Safety training & protocols are followed and implemented at the branch.
• Available on a 24-hour basis for customer needs and facility security alarm situations.
• Other responsibilities as assigned.

Knowledge and Skills

• Excellent verbal and written communication, attention to detail, and organizational skills .
• Ability to work independently and apply sound judgment to a variety of situations.
• Strong collaboration and presentation skills.
• Strong mechanical aptitude and time management skills.
• Emotional Intelligence and influential leadership skills.
• Basic Knowledge of principles of 6S to accurately optimize processes.
• Excellent customer service and organizational skills.
• Proficient knowledge in Microsoft Office.

Qualifications

• Bachelor’s degree preferred .
• Minimum ( 4 ) f our years of experience in operations in manufacturing or the construction industry is preferred.
• Must have a valid driver license.