Operations Manager - Miami

National Trench Safety; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

National Trench Safety is seeking an Operations Manager in Miami, Florida, who will leverage leadership skills to coordinate overall service delivery. This role involves ensuring safety, compliance, and efficient operations while supporting the Branch Manager.

The ideal candidate will have a bachelor's degree, at least four years of operations experience, and strong communication and organizational skills. Responsibilities include training staff, managing operations, and maintaining customer relations.

Qualifications

• Minimum 4 years of experience in operations in manufacturing or construction.
• Must have a valid driver license.

Responsibilities

• Coordinate and direct quality service to maximize branch productivity.
• Support the Branch Manager in achieving financial objectives.
• Recruit, hire, train, coach, and counsel staff.
• Ensure compliance with company policies and safety protocols.
• Be available on a 24-hour basis for customer needs.

Skills

Excellent verbal and written communication

Organizational skills

Strong collaboration

Mechanical aptitude

Customer service skills

Proficient knowledge in Microsoft Office

Education

Bachelor’s degree

Job description

Job Summary

As an Operations Manager, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity and logistics. By working closely with the Branch Manager, you will ensure safety, world‑class customer service, and standard process compliance to ensure effective and efficient operations. This is a safety‑sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Support the Branch Manager in implementing actions to achieve financial objectives.
• Review and analyze business performance using Plan data and recommend decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business.
• Recruit, hire, train, coach, and counsel staff and front‑line personnel to provide ongoing support and development.
• Optimize core processes and positively influence client relationships and business opportunities.
• Manage and foster effective communication at all levels of the organization.
• Ensure daily operations are maintained as scheduled.
• Perform performance management of direct staff, including Inside Sales Reps, Drivers, and other staff as applicable.
• Assist the Branch Manager in ensuring compliance with all company policies.
• May fill in during the absence of the Branch Manager.
• Oversee rental operations and direct/check the daily paperwork flow related.
• Communicate with sales personnel regarding jobs, quotes, problems, etc.
• Oversee maintenance and/or repair of company vehicles.
• Ensure safety training & protocols are followed and implemented at the branch.
• Be available on a 24‑hour basis for customer needs and facility security alarm situations.
• Other responsibilities as assigned.

Knowledge and Skills

• Excellent verbal and written communication, attention to detail, and organizational skills.
• Ability to work independently and apply sound judgment to a variety of situations.
• Strong collaboration and presentation skills.
• Strong mechanical aptitude and time management skills.
• Emotional intelligence and influential leadership skills.
• Basic knowledge of principles of 6S to accurately optimize processes.
• Excellent customer service and organizational skills.
• Proficient knowledge in Microsoft Office.

Qualifications

• Bachelor’s degree preferred.
• Minimum 4 years of experience in operations in manufacturing or the construction industry is preferred.
• Must have a valid driver license.