Operations Manager, Logistics and Ecommerce

The Watches of Switzerland Group; Town of Florida (NY); Vor Ort; USD 85.000 - 140.000; Vollzeit

Benefits dieser Stelle

Benefits including medical, dental, &

Life & disability insurance

Comprehensive ongoing training

Career growth potential

Staff purchase discounts

Zusammenfassung

The Watches of Switzerland Group is seeking a Logistics and Ecommerce Operations Manager to develop and execute logistics and operational strategies supporting retail and ecommerce growth. This role oversees logistics, fraud prevention, and carrier partnerships while leading high-performing teams to deliver a best-in-class customer experience across all ecommerce storefronts.

Flexibility to support business needs is required, including occasional meetings outside standard hours.

Qualifikationen

• 5+ years of experience in logistics and ecommerce.
• Experience in sales order management and fraud prevention.
• Proven ability to drive process improvements and operational efficiency.
• Strong analytical, problem-solving, organizational, and leadership skills.
• Experience with SAP, Shopify, and fraud protection platforms.

Aufgaben

• Develop and execute logistics and operational strategies for retail and ecommerce growth.
• Oversee logistics operations, fraud prevention, and carrier partnerships.
• Lead high-performing teams and drive operational excellence.
• Deliver a best-in-class customer experience across all ecommerce storefronts.
• Support business needs, including occasional meetings outside standard hours.

Kenntnisse

Logistics management

Fraud prevention

Sales order management

Process improvement

Analytical thinking

Leadership

Tools

SAP

Shopify

Fraud protection platforms

Jobbeschreibung

Job Purpose

The Logistics and Ecommerce Operations Manager is responsible for developing and executing logistics and operational strategies that support retail and ecommerce growth. This role oversees logistics operations, fraud prevention, and carrier partnerships, while leading high
performing teams, driving operational excellence, and delivering a best-in-class customer experience across all ecommerce store fronts.

Flexibility to support business needs is expected, including occasional meetings or activities outside of standard business hours when required.

Qualifications and Experience

• 5+ years of experience in logistics and ecommerce.
• Experience in sales order management and fraud prevention.
• Proven ability to drive process improvements and operational efficiency.
• Strong analytical, problem-solving, organizational, and leadership skills.
• Experience with SAP, Shopify, and fraud protection platforms.

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to
provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.