Operations Manager — Lead Teams, Optimize Delivery

Socket.dev; New Berlin (WI); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon seeks an Operations Manager for our Worldwide Operations network in New Berlin, WI. You will lead a team of salaried and hourly staff, drive safety, quality, attendance, and performance, and use data-driven decisions to improve productivity across first mile, middle mile, and last mile.

This role requires 3+ years managing employees, a degree or equivalent, flexibility for weekends/nights, and a willingness to lift up to 49 pounds.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

Team leadership

Performance management

Data-driven decisions

Education

Bachelor's degree or equivalent

Amazon experience (blue badge/FTE)

Job description

Amazon seeks an Operations Manager for our Worldwide Operations network in New Berlin, WI. You will lead a team of salaried and hourly staff, drive safety, quality, attendance, and performance, and use data-driven decisions to improve productivity across first mile, middle mile, and last mile.

This role requires 3+ years managing employees, a degree or equivalent, flexibility for weekends/nights, and a willingness to lift up to 49 pounds.