Operations Manager: Lead Teams, Drive Efficiency & Safety

Amazon Inc.; Joliet (IL); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Joliet, IL is seeking an Operations Manager to lead a diverse team of salaried and hourly staff. You will drive safety, quality, productivity, and customer delivery promises while guiding data-driven improvements.

The role emphasizes mentoring, cross-functional collaboration with Safety, Engineering, HR, and Quality teams, and managing large-scale initiatives across the site and region.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through Lean, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills.
• Excellent customer service and interpersonal skills.
• Track record of meeting or exceeding department performance goals.

Responsibilities

• Support, mentor, and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA, HR to meet business objectives.

Skills

Leadership

Team management

Data-driven decisions

Problem solving

Communication

Flexibility

Education

Bachelor's degree in Engineering/Operations/Logistics or related field

Master’s degree in Engineering/Operations/Logistics or related field

Job description

Amazon.com Services LLC in Joliet, IL is seeking an Operations Manager to lead a diverse team of salaried and hourly staff. You will drive safety, quality, productivity, and customer delivery promises while guiding data-driven improvements.

The role emphasizes mentoring, cross-functional collaboration with Safety, Engineering, HR, and Quality teams, and managing large-scale initiatives across the site and region.