Operations Manager: Lead Teams, Drive Efficiency & Delivery

Amazon Inc.; Chattanooga (TN); On-site; USD 82,000 - 123,000; Full time

Job summary

Amazon.com Services LLC in Chattanooga, TN is seeking an Operations Manager to lead a diverse workforce of salaried and hourly teammates, ensuring safety, quality, attendance, and performance goals are met. You will drive productivity improvements through data-driven decisions, mentor teams across shifts, and collaborate with Safety, Engineering, and HR to align operations with customer delivery promises.

This role offers exposure to large-scale logistics operations and opportunities to impact

Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Data-driven decisions

Analytical thinking

Customer service

Communication skills

Problem solving

Team mentoring

Education

Bachelor's degree or equivalent

Tools

Lean

Kaizen

Six Sigma

Job description

Amazon.com Services LLC in Chattanooga, TN is seeking an Operations Manager to lead a diverse workforce of salaried and hourly teammates, ensuring safety, quality, attendance, and performance goals are met. You will drive productivity improvements through data-driven decisions, mentor teams across shifts, and collaborate with Safety, Engineering, and HR to align operations with customer delivery promises.

This role offers exposure to large-scale logistics operations and opportunities to impact