Operations Manager (Law Firm)

Staff Outsource Solutions, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Staff Outsource Solutions, LLC is seeking an experienced Operations Manager for a remote, project-based engagement focused on building scalable operational processes. You will develop SOPs, training materials, and workflows, then train staff to implement the new procedures.

The role requires outstanding organizational and project management skills, with a track record of turning complex workflows into repeatable processes. Independent work and clear documentation are essential.

Qualifications

• Proven experience as an Operations Manager or similar
• Experience in developing SOPs and operational processes
• Experience creating training materials and programs
• Excellent organizational and project management skills
• Strong written and verbal communication skills
• Ability to analyze workflows and devise practical solutions
• Capable of independent work from assessment to implementation
• Experience in a law firm or legal services is a strong advantage

Responsibilities

• Review current operational processes and identify improvement opportunities
• Develop and document clear SOPs
• Build efficient workflows for day-to-day operations
• Create training materials, guides, and resources for staff
• Develop a structured training program based on new processes
• Train staff to implement new procedures effectively
• Identify gaps and standardize processes
• Establish systems promoting consistency and accountability
• Make recommendations to improve team performance and workflow
• Conduct follow-up check-ins after project completion

Skills

SOP development

Process improvement

Operations management

Training program design

Workflow optimization

Project management

Documentation

Independent work

Job description

This is a remote position.

About the Role

We are seeking an experienced Operations Manager to help build and improve the firm’s operational infrastructure. This is a project-based position focused on creating clear, efficient, and scalable processes that the current team can consistently follow. The ideal candidate is highly organized, process-oriented, and experienced in developing SOPs, training systems, workflows, and operational documentation.

Key Responsibilities

• Review and assess current operational processes and identify opportunities for improvement.
• Develop and document clear, practical Standard Operating Procedures (SOPs).
• Build efficient workflows and processes for the firm’s day-to-day operations.
• Create training materials, guides, and other resources for existing staff.
• Develop a structured training program based on the newly established processes.
• Train current staff and ensure they understand and can effectively implement the new procedures.
• Identify gaps, inefficiencies, and areas where processes can be standardized.
• Establish systems that promote consistency, accountability, and operational efficiency.
• Make recommendations to improve overall team performance and workflow.
• Conduct follow-up check-ins after project completion to assess implementation and address any necessary adjustments.

Requirements Qualifications

• Proven experience as an Operations Manager, Business Operations Manager, Process Improvement Manager, or similar role.
• Previous experience working in a law firm or legal services environment is a strong advantage.
• Strong experience developing and implementing SOPs and operational processes.
• Experience creating training materials and training employees.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Ability to analyze existing workflows and develop practical solutions.
• Comfortable working independently and managing a project from assessment through implementation.

Engagement Structure

This is a project-based engagement. The selected Operations Manager will be responsible for completing the initial process-development and training project. Once the project is completed, the engagement will transition to monthly check-ins to review implementation, address process gaps, and make recommendations as needed.

What We’re Looking For

We’re looking for someone who can build the system, document it clearly, and teach the team how to use it—not simply manage existing operations. If you are experienced in turning complex or inconsistent workflows into clear, repeatable processes, we’d love to hear from you.