Legal Operations Manager

rb LEGAL, LLC; Minneapolis (MN); Presencial; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Holiday closures: Christmas Eve to Jan

Simple IRA with firm match

Descripción de la vacante

rb LEGAL, LLC is seeking an Operations Manager to act as the operational engine alongside the Managing Attorney. This in-person role in St. Louis Park MN focuses on streamlining processes, leading a small team, and aligning operations with firm strategy.

The ideal candidate has a track record of leading people and projects, improving systems, and managing budgets. Attorneys welcome leadership potential; industry professionals encouraged to apply. This is a full-time, on-site role.

Formación

• Experience in a legal setting or professional field preferred.
• Ability to view the firm as a manager first and a legal professional second.
• Proven track record leading people, projects, and process improvements.
• Comfort with technology and implementing new systems.
• Working knowledge of budgets, billing, and financial reporting.
• Strong communication skills with attorneys, staff, clients, and vendors.

Responsabilidades

• Manage day-to-day operations and lead the support team.
• Design and maintain SOPs; optimize workflows to remove bottlenecks.
• Oversee recruitment, hiring, onboarding; establish KPIs.
• Coordinate communications between the owner, attorneys, staff and vendors.
• Oversee budgets, expenses, and billing cycles; monitor A/R.
• Lead technology deployment and ensure data privacy compliance.
• Act as chief of staff for executive projects.

Conocimientos

Leadership

Process improvement

Project management

Communication

Data-driven insights

Change management

Educación

Law degree welcome but not required

Descripción del empleo

About the Role

We are an award‑winning, client‑focused estate planning law firm helping individuals and families protect what matters most through wills, trusts, and estate plans. We are a small, high‑service, high‑caring team of 3 attorneys and 3 staff located in St. Louis Park, MN (a suburb of Minneapolis). We work Monday–Thursday, or as needed. We are not remote.

What You Will Do

We are seeking an ambitious, systems-minded Operations Manager to serve as our operational engine. Working directly alongside our Managing Attorney, you will manage day-to-day operations, lead our support team, optimize processes, and ensure projects are executed seamlessly from start to finish. This is not just another job—it is a long-term executive career path.

You will be trusted to help create a reliable operating rhythm, strengthen team coordination, and drive process improvement.

• Operations and process improvement
• Analyze client intake and matter workflows to eliminate bottlenecks
• Design and maintain Standard Operating Procedures (SOPs)
• Review client onboarding and design the overall client experience to prevent bottlenecks and wow moments.
• Team leadership
• Direct and mentor non‑attorney support staff – direct attorney process uniformity and strategy
• Oversee recruitment, hiring, and onboarding
• Establish performance metrics and track staff KPIs
• Monitor team bandwidth and resource allocation
• Facilitate clear communication between the owner, attorneys, staff, and vendors.
• Growth and strategy
• Identify untapped legal market opportunities and new service lines
• Productize recurring legal services into competitive structured packages
• Manage marketing agencies and optimize lead acquisition
• Provide data‑driven insights for executive decisions
• Organize and lead strategy meetings
• Act as chief of staff for special executive projects
• Monitor operating expenses and project budgets
• Optimize billing cycles, reduce aged accounts receivable
• Build and deliver executive financial and operational dashboards
• Negotiate and oversee third‑party vendor partnerships
• Technology and projects
• Evaluate, select, and roll out legal tech software
• Lead firm‑wide operational and technology deployment projects
• Drive change management so new and existing tools and processes are fully adopted
• Oversee physical office operations and IT infrastructure
• Ensure cybersecurity and data privacy compliance
• Confirm and document people‑management authority, decision rights, and the attorney escalation path

Who You Are

You are an intrapreneur who takes ownership of results and treats the firm’s success as your own.

• A self‑starter who moves without waiting to be asked
• A leader comfortable in working alongside attorneys and staff
• A team player who honors what has been built and brings fresh ideas
• You have the drive to keep the firm moving forward.
• Objective and insightful, seeing opportunities others may miss
• Positive and confident, you lead with optimism and hold your ground with grace
• Accountable for outcomes and ambitious about progress
• Career‑minded and ready to help lead decisions

What You Bring

• Current or recent experience in a legal setting (law firm, legal adjacent, or professional field)
• A law degree is welcome but not required; attorneys seeking firm leadership are encouraged to apply
• The ability to view the firm as a manager first and a legal professional second
• A track record of leading people, projects, and process improvements
• Comfort with technology and experience in improving system/rolling out new systems
• Working knowledge of budgets, billing, and financial reporting
• Strong communication skills with attorneys, staff, clients, and vendors
• Work setting: In person; we are not remote
• Schedule: Full‑time (Monday–Thursday) or as needed to complete the work
• Reports to: Firm Owner

Benefits & Compensation

• Salary: $65,000 – $85,000 commensurate with experience.
• Paid Time Off: Paid vacation, PTO, firm-observed holidays; additionally, we are closed from Christmas Eve through January 1 as paid time off.
• Retirement: Simple IRA with a firm match after 12 months.

• Title at hire: Operations Manager. Opportunity for professional growth based on readiness not a set timeline, when you have shown results, leadership and trust the role requires, the title and responsibility follow.