Operations Manager - Industrial Tech & Remote Teams

LVI Associates; Kalamazoo (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) matching

Paid time off

Job summary

LVI Associates in Kalamazoo area is seeking an Operations Manager to lead a distributed team of engineers and analysts across industrial tech, MES, and analytics. You will drive operational excellence, client service delivery, and performance outcomes while shaping strategic initiatives to support growth.

Ideal candidates bring 5+ years in technical operations or program management, proven leadership in matrix organizations, and comfort managing remote teams and client relationships.

Qualifications

• Bachelor's degree preferred in Engineering, Technology, Business or related field.
• 5+ years in operations, program or project management in technical/industrial environments.
• Experience leading industrial tech, MES, analytics or automation teams.
• Proven leadership in a matrixed organization with remote team experience.
• PMP certification is preferred.
• Willingness to travel up to 25%.

Responsibilities

• Lead, mentor, and develop a distributed team of engineers and analysts.
• Drive recruiting, onboarding, and ongoing training initiatives.
• Serve as senior escalation point for customer support and service issues.
• Build strong client relationships and stakeholder engagement.
• Identify process improvements to enhance efficiency and service quality.
• Monitor KPIs and drive continuous improvement strategies.
• Manage workforce planning, scheduling, and resource allocation.
• Oversee CRM, project management, and business system utilization.

Skills

Leadership

Remote teams

KPI development

Client relations

PM methodologies

Communication

Decision making

PMP preferred

Education

Bachelor's degree

Job description

LVI Associates in Kalamazoo area is seeking an Operations Manager to lead a distributed team of engineers and analysts across industrial tech, MES, and analytics. You will drive operational excellence, client service delivery, and performance outcomes while shaping strategic initiatives to support growth.

Ideal candidates bring 5+ years in technical operations or program management, proven leadership in matrix organizations, and comfort managing remote teams and client relationships.