Operations Manager (I) [AQ-25145]

Aquent; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Aquent partners with a leading organization at the forefront of its industry. Join a fast-paced environment where you prepare, review, and process commercial agreements, ensuring readiness for internal review and approval.

As a key resource for partner managers, you will apply terms, pricing, and discounts, manage a queue of cases, and collaborate with cross-functional teams to keep deals on track and audit-ready.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in contract management, deal desk, sales operations, ad operations, or customer or partner support.
• Experience interpreting and applying commercial contract terms and pricing (rate cards, discounts, fees, term, renewal, termination).
• Proven ability to handle and resolve support cases or escalations.
• Strong case handling: queue management, up-to-date records, SLA adherence.

Responsibilities

• Prepare, review, and process commercial agreements in internal systems.
• Act as a resource for partner managers, clarifying requirements and preparing contracts for approval.
• Apply commercial terms and rate cards, develop pricing scenarios with cross-functional teams.
• Support sales with deal inquiries, explain approval levels and discount mechanisms.
• Manage and resolve a queue of cases and escalations, meeting service levels.
• Investigate partner inquiries about contracts and provide clear information to support teams.
• Track progress of cases, deals, and contracts, flag risks to deadlines, and maintain audit-ready data.
• Collaborate with cross-functional teams to address issues and improve processes.

Skills

Contract management

Deal desk

Pricing & discounting

Case handling & SLAs

Education

Bachelor's degree or equivalent

Tools

Salesforce

Contract management systems

Job description

Aquent, a leading talent solutions partner, is thrilled to collaborate with a pioneering organization at the forefront of its industry. This company is renowned for its innovative approach and unwavering commitment to driving significant global impact, shaping the future through its cutting-edge initiatives.

What You'll Do

• Prepare, review, and process both standard and non-standard commercial agreements within internal systems, ensuring readiness for internal review and approval.
• Act as a key resource for partner managers, clarifying requirements, answering process questions, and preparing contracts for approval.
• Apply commercial terms and rate cards to agreements, developing pricing and fee scenarios using standard tools and templates, collaborating with cross-functional teams for review.
• Support sales teams with deal-related inquiries, explaining approval levels, processes, and discount mechanisms, and preparing deal requests for internal approval.
• Manage and resolve a queue of cases and escalations from account managers regarding deals, contracts, and the contracting process, adhering to agreed service levels.
• Investigate and resolve partner inquiries about contracts, providing clear and accurate information to support teams for onward communication.
• Meticulously track the progress of cases, deals, and contracts, maintaining accurate and audit-ready data (including legal entities, products, dates, and terms), and proactively flagging potential risks to deadlines.
• Collaborate with diverse cross-functional teams, including support and vendor teams, to address issues and ensure continuous workflow, routing legal questions with comprehensive context to the appropriate team.
• Identify recurring operational challenges and actively contribute to process improvements, template enhancements, workflow optimizations, and the development of helpful content.

Must-Have Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in contract management, deal desk, sales operations, ad operations, or customer or partner support.
• Demonstrated experience in interpreting and applying commercial contract terms and pricing, such as rate cards, discounts, fees, term, renewal, and termination clauses.
• Proven ability to handle and resolve support cases or escalations for internal or external customers.
• Strong case handling skills, including managing a queue of cases through to resolution, maintaining up-to-date records, and consistently meeting service level agreements.

Nice-to-Have Qualifications

• Experience with an ad serving or monetization platform.
• Familiarity with case management, CRM (e.g., "Salesforce"), deal, or contract management systems.
• Experience providing support to sales teams in a fast-paced, high-volume environment.
• Comfortable working with spreadsheets and dashboards for tracking work and information retrieval.
• A proactive mindset with a willingness to suggest and contribute to process improvements, documentation updates, and automation initiatives.

Client Description

Join one of the world's most iconic technology visionaries, consistently recognized as a global leader in digital innovation. Our client offers a high-energy, collaborative environment where you will work alongside some of the industry's brightest minds. This is a unique opportunity to gain experience within a multi-billion dollar tech giant, contributing to high-visibility projects that influence how the world connects and learns. For professionals looking to elevate their career, there is no better place to build your portfolio and witness large-scale innovation in action.