Operations Manager Home Care

Golden Years In Home Senior Care; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Dental insurance

Vision insurance

PTO

401(k) match

Professional development

Collaborative environment

Job summary

Golden Years Home Care in San Diego seeks an Operations Manager to lead daily operations, ensure compliant care delivery, and optimize workflows.

You will supervise care coordinators and field staff, manage scheduling and budgeting, monitor KPIs, and collaborate with partners to sustain exceptional client service.

Strong leadership, healthcare knowledge, and clear communication are essential in this fast-paced home‑care environment.

Qualifications

• Bachelor's degree preferred in healthcare administration, business management, or related field.
• Minimum 2 years supervisory experience in home care or healthcare.
• Proficiency in scheduling software.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations, including care coordination, staffing, and scheduling.
• Ensure compliance with state and federal regulations and company policies.
• Monitor KPIs to assess performance and drive improvements.
• Supervise care coordinators, field staff, and administrative personnel.
• Develop and deliver training to maintain high standards of care.
• Maintain strong client relationships and address concerns promptly.
• Oversee budgeting, resource allocation and expense management.
• Identify opportunities for growth and operational efficiency.

Skills

Leadership

Team management

Scheduling software

Communication

Regulatory knowledge

Budgeting

Multitasking

Customer service orientation

Education

Bachelor's degree in healthcare administration, business management, or related field

High school diploma

Tools

Scheduling software

Job description

Golden Years Home Care is dedicated to providing exceptional home care services to seniors and individuals in need. Our mission is to enhance the quality of life for our clients through compassionate, personalized care. We are seeking a motivated and dynamic Operations Manager to join our busy team and help us continue delivering outstanding care to our clients.

Job Description: This position will play a crucial role in supporting the daily operations of our home care agency. The Operations Manager will oversee the day-to-day operations of the home care agency, ensuring efficient processes, regulatory compliance, and outstanding client satisfaction. This role requires a strong leader who can manage staff, optimize workflows, and continuously improve operational excellence. This position requires strong organizational, leadership, and communication skills to ensure the efficient management of staff and client services. The ideal candidate will have a passion for senior care, a proactive attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Operational Oversight:

  • Manage daily operations, including client care coordination, staffing, and scheduling.

  • Ensure compliance with state and federal regulations, as well as company policies.

  • Monitor key performance indicators (KPIs) to assess operational effectiveness and implement improvements.

• Team Management:

  • Supervise and support care coordinators, field staff, and administrative personnel.

  • Conduct performance evaluations and provide coaching to foster professional growth.

  • Develop and deliver training programs to ensure high standards of care.

• Client Relations:

  • Maintain strong relationships with clients and families, addressing concerns promptly and effectively.

  • Conduct regular client satisfaction surveys and follow up on feedback.

• Resource Management:

  • Oversee budgeting, resource allocation, and expense management.

  • Collaborate with vendors and partners to ensure the availability of necessary supplies and services.

• Strategic Planning:

  • Identify opportunities for growth and operational efficiency.

  • Develop and implement strategic initiatives to enhance service delivery and expand the company’s footprint.

Qualifications:

• Bachelor's degree in healthcare administration, business management, or a related field (preferred). High school diploma required.

• Minimum of 2 years of experience in a supervisory role within the home care or healthcare industry.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in using scheduling software and other relevant computer applications.

• Ability to multitask and prioritize in a fast-paced environment.

• Compassionate and empathetic approach to client care.

• Knowledge of relevant healthcare regulations and compliance requirements.

Benefits:

• Competitive salary plus bonuses

• Health, dental, and vision insurance

• Paid time off (PTO)

• 401(k) retirement plan with company match

• Professional development opportunities

• Supportive and collaborative work environment