Operations Manager - Healthcare

Woundtech

United States

Remote

USD 110,000 - 140,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Woundtech is seeking an Operations Manager to lead strategic planning and optimize cross-functional operations spanning referral management, scheduling, call center activities, and clinical workflows. The role emphasizes data analytics, dashboards, vendor oversight, and a focus on profitability, productivity, and service standards, with a remote work arrangement in the US.

Ideal candidates have 7–10+ years in healthcare operations, strong analytical skills, and the ability to influence

Qualifications

7-10+ years in healthcare operational setting.
Strong analytical skills to assess data and drive decisions.
Ability to lead cross-functional teams and manage stakeholders.

Responsibilities

Lead strategic planning to drive profitability, productivity, and efficiency across US and India operations.
Oversee vendor functions, dashboards, analytics, and root-cause reporting.
Develop and implement organizational processes, SOPs, and training to improve program performance.
Collaborate with leadership to align operational priorities with organizational goals.
Ensure compliance with regulations and manage day-to-day operational effectiveness.

Skills

Healthcare operations

Data analysis

Stakeholder management

Leadership

Microsoft Office

EMR systems

Case management software

Education

Operations certification

Clinical degree

Tools

Excel

PowerPoint

EMR systems

Job description

Operations Manager

The Operations Manager will play a critical role leading the operational strategies and objectives in a cross-functional manner as well as research, analyze, validate, and document the effectiveness of current operations and processes. Additionally, she or he will develop strategy goals to impact both operational, clinical, and financial metrics. This role will identify areas of operational development and performance improvement related to functions such as referral management, scheduling, call center activities, integrated clinical and operational activities, and other infrastructure required for business optimization.

Responsibilities include:

Strategic Planning

Develop and implement related strategies to ensure positive profitability, productivity and efficiency throughout the company’s operations including Woundtech’s US and India-based Clinician Support departments.
Partner with multiple stakeholders and leadership to establish strategic visions, operational objectives, and processes ensuring compliance with state contracts, related laws, regulations, and organizational goals.
Alternative care model.

Operations Design and Optimization

Develop an organizational and management support team to enable the company to meet or exceed the service level requirement of both internal and external customers.
Oversight and management of all delegated vendor functions to include, scope alignment, productivity, quality standards, turnaround time, financial alignment, and ensure strong cross-functional integration that meets both internal and external customer expectations.
Function within a dyad structure including both internal and vendor related team members.
Develop and implement organizational dashboards, analytics, and root cause reporting for the responsible functions and across the organization as applicable.
Identify opportunities for automation, analytics, and standard operating procedures to support program production, quality, and financial targets.
Develop and monitor operational metrics to ensure adherence to the strategy including appropriate utilization of medical services and resources.
Develop and manage a quality integrity program ensure adherence of workflows, documentation requirements, turnaround times, and other related functions and incorporate into the performance management of team members.
Identify process improvement opportunities and assist in development and implementation of the solutions.
Oversight to ensure day-to-day operations are effective and adherent to processes. Utilize data analytics to manage productivity, gaps for improvement, training opportunities, changes in processes, and opportunities to collaborate across the organization.
Design team structure and align appropriate levels of personnel to maximize output and efficiency.
Lead the design in streamlining and standardizing training for related operations and clinical functions.

Cross-Function Communication

Collaborate with various levels of team members across the organization to improve operational effectiveness.
Interact regularly with the leadership team and individual department heads to ensure that the company’s operational priorities are aligned with organizational goals.
Lead operational review meetings to review metrics, goals, gaps in goal, trending patterns, root cause analysis, etc.
Lead organization wide projects include, development of timeline, project milestones, facilitating workgroups, and setting annual departmental goals.
Coordinate with a matrixed reporting structure to complete job functions.

Financial

Support to ensure operational activities are within budget, revenue targets, and Profit & Loss goals.
Advise of opportunities to develop and implement cost controls throughout operation.

Leadership

Lead manager, team leaders, and front-line team members as identified.
Manage direct team members to hire, conduct performance management, manage turnover, ensure that onboarding & training are effective.
Actively seek feedback from team members to identify opportunities to maintain a positive collaborative culture.
Provide guidance and support to team members, sharing your expertise and knowledge.
Align operations and clinical program directly to organizational performance.
Advocate for members, facilitating communication between healthcare providers and insurers to optimize outcomes.
Support the organization to ensure accurate and up-to-date case records, ensuring compliance with all regulatory guidelines and standards.

Role Essentials

7-10+ years’ experience in healthcare operational setting or role
Strong analytical skills to assess data, make informed decisions, and develop effective plans both at the patient and operational design level.
Facilitate groups across the organization to achieve performance objectives.
Effectively meet and exceed customer needs, build productive relationships with clinicians and internal customers, and takes responsibility for customer loyalty and satisfaction.
Demonstrate strong interpersonal / verbal communication skills.
Initiative‑taking and energetic, with strong people skills and experience in dealing with and influencing internal stakeholders, customers, and senior leaders.
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, Power Point, case management software, and EMR systems.
Proven ability to work independently, multi-task, and meet deadlines in a demanding environment with frequent changes in priorities.
Experience working in risk-based environments and various payment models.

Role Desirables

Operations related certification or education
Clinical degree or clinical background
Management of revenue cycle management
Minimum of 5 years of experience in case management or utilization management within health plans, MSOs, or IPAs or similar health care settings.
Wound care experience
Bi‑lingual (English & Spanish)

About Woundtech

Woundtech is the nation’s leading physician-based provider of wound management services. We provide concierge care to all our patients in their place of residence. Since 1999 Woundtech has been on a mission to ensure that anyone, anywhere can get access to the best wound care possible. We have been achieving that goal year over year to patients across the US! Our commitment and dedication to providing the highest quality of care to our patients has resulted in superior clinical outcomes and that is what sets us apart from everyone else. We are growing and looking to add this role to our Team!

Benefits