Operations Manager - Growth, Efficiency & People

Aptive Pest Control; Indianapolis (IN); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive annual salary

Performance bonus

Company vehicle provided

Company gas card provided

Company iPhone provided

Group Health, Dental, and Vision plans

Pet insurance, Life insurance, and EAP

401K with employer match

Paid holidays and paid time off

Opportunity for advancement

Upbeat and exciting company culture

Job summary

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. We are seeking an Operations Manager to lead service center operations in the Indianapolis area, focusing on labor optimization, inventory and fleet management, and staff hiring.

You will drive customer and employee retention, oversee payroll, and ensure safe, efficient delivery of quality services.

Qualifications

• At least 3+ years experience in management and/or a bachelor’s degree in business, marketing, finance, or a related field.
• A US driver’s license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• A drug test and background check will be performed on all new hires
• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.
• General understanding of Profit and Loss.

Responsibilities

• Responsible for customer retention, employee retention, and service center EBITDA
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Responsible for all inventory and fleet within the service center
• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead
• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
• Set a clear vision and expectations for the work group
• Strive to achieve high operational efficiency and effective labor management
• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
• Execute plans provided for improvement and report progress
• Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals
• Meet KPI standards
• Work with talent team for hiring needs
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Regional Manager
• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training
• Deliver excellent customer service to potential and existing customers

Skills

Leadership

Profit and Loss understanding

Staffing

Payroll management

Education

Bachelor's degree in business, marketing, finance, or related field

High school diploma (preferred)

Job description

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. We are seeking an Operations Manager to lead service center operations in the Indianapolis area, focusing on labor optimization, inventory and fleet management, and staff hiring.

You will drive customer and employee retention, oversee payroll, and ensure safe, efficient delivery of quality services.