Operations Manager, Golf Retail

2nd Swing; Wilmington, Northern (DE, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401k with match

Paid Time Off and Holidays

HSA/FSA options

Discounted Merchandise

Continued Training and Development

Work Life Balance

Job summary

2nd Swing is seeking a Store Operations Manager to lead the day-to-day store functions including inventory, shipping, repairs, and customer service. You will partner with the General Manager to meet business goals and drive a customer-first culture in a fast-paced golf retail environment.

You will guide merchandising, processes, and people to deliver accurate operations and an exceptional customer experience, while maintaining high energy and a collaborative team environment.

Qualifications

• Experience leading in retail or operations.
• Strong communication and interpersonal skills.
• Experience coaching and developing team members.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with professional issue resolution.
• Availability for 40-45 hours weekly, including varied schedule.
• Golf industry or retail experience preferred.

Responsibilities

• Partner with the General Manager to set daily, weekly, and monthly goals.
• Communicate priorities to team and ensure on-time completion.
• Oversee inventory metrics and processes.
• Maintain merchandise planograms and store presentation.
• Coach and develop customer service, shipping, inventory, and repairs teams.
• Delegate effectively while supporting store goals.
• Resolve customer issues with management team.
• Support Sales and Fitting teams while exemplifying Core Values.
• Monitor operations to improve efficiency and customer experience.
• Ensure deadlines and performance goals are met.
• Foster a positive, high-energy store environment.
• Step in as needed to support operations.

Skills

Leadership

Communication

Customer focus

Organizational skills

Team development

Prioritization

Problem solving

Job description

2nd Swing has an opening for a Store Operations Manager. This position is responsible for keeping the day-to-day operations of the store running smoothly, efficiently, and in line with 2nd Swing’s customer-first standards. This role leads the teams that support inventory, shipping, repairs, and customer service while partnering closely with the General Manager and other leaders to meet business goals. You’ll spend your time balancing people, processes, inventory, and customer needs to make sure the store operates at its best.

Come work with us, not for us!

2nd Swing is a one-of-a-kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Responsibilities:

• Partner with the General Manager to establish daily, weekly, and monthly goals and ensure business needs are met
• Communicate priorities clearly to team members and follow up to ensure tasks are completed accurately and on time
• Oversee key inventory metrics and ensure inventory processes are followed consistently
• Execute and maintain merchandise planograms and store presentation standards
• Coach, manage, and develop customer service, shipping, inventory, and repair team members
• Delegate effectively while remaining willing to work alongside team members to accomplish store goals
• Partner with the management team to quickly and effectively resolve customer issues
• Support Sales and Fitting teams while demonstrating 2nd Swing’s Core Values every day
• Monitor operational processes and identify opportunities to improve efficiency, accuracy, and the customer experience
• Maintain a high level of attention to detail across inventory, merchandising, shipping, repairs, and customer service operations
• Ensure teams meet established deadlines, performance expectations, and business goals
• Help create a positive, high-energy store environment where employees are encouraged to learn, develop, and succeed
• Step in wherever needed to support the team and ensure the store operates effectively day in and day out

Requirements:

• Previous leadership or management experience in retail, operations, or a similar customer-focused environment
• Strong communication and interpersonal skills with the ability to work effectively with employees at all levels
• Experience coaching, developing, and holding team members accountable to performance expectations
• Strong organizational skills and attention to detail
• Ability to delegate effectively while maintaining a hands-on approach to operations
• Ability to manage multiple priorities and make decisions in a fast-paced environment
• Customer-focused mindset with the ability to resolve issues professionally and effectively
• Comfortable working with inventory, operational metrics, and established processes
• High-energy, positive attitude with a desire to continuously learn and develop
• Ability to work a varied schedule, including daytime, evenings, weekends, and approximately 40-45 hours per week
• Golf industry or retail experience preferred
• Employee Programs
• Paid Time Off and Holidays
• 401k with eligible company match
• Health Insurance
• HSA/FSA options
• Discounted Merchandise
• Continued Training and Development
• Work Life Balance

Compensation: $55,000 - $75,000 annualized, based on previous experience. This is an hourly, non-exempt position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.